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iOS: "There Was an Error Saving the Playlist"

tdsmith1187
Local Performer

On my iPhone 12, when I try to edit my thumbs up playlist and click done, I get a message that says, "There was an error saving the playlist." And the song hasn't deleted. I've tried closing and re-opening the app, but the songs are still there.

I've also tried deleting songs from my playlist on my desktop (a Mac laptop). I have some success in deleting songs, but there is a weird glitch happening where I get to a certain place on my playlist, and a few things happen all at once:

1) I no longer have the option to delete songs

2) Most songs are showing up as numerous duplicates

3) The scroll bar keeps changing (as if the playlist is multiplying in loading more and more songs, perhaps creating more duplicates as mentioned in #2)

Not sure if my devices are possessed, or if there's a way to clean this up. Thanks in advance.

 

mod edit: changed title for clarity

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36 Replies

Keysean2
Diamond in the Rough

Send the link again? @AlyssaPandora 

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AlyssaPandora
Moderator
Moderator

@Keysean2 I can repost it - I have reported this issue to our engineering team. Having this information will be helpful for our engineers:

  • Does this happen with all of your playlists? Or, one playlist specifically?
  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks again for reporting. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Keysean2
Diamond in the Rough

72E1C272-2543-4202-A3C9-9BE614223C41.png

This playlist giving me error messages  

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AlyssaPandora
Moderator
Moderator

Thanks for posting, @Keysean2. I've gone ahead and added this information with our engineering team for you. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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OnxlyNoah
Local Performer

I had to log out and log back in, that fixed the issue for me. 

AdamPandora
Moderator
Moderator

@OnxlyNoah Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Keysean2
Diamond in the Rough

Why is the app so broken I keep getting this error message trying to edit my playlist 

@AdamPandora 

AlyssaPandora
Moderator
Moderator

Hey there, @Keysean2. 👋

I understand how frustrating this can be. We've gone ahead and reported this to our engineering team. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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acoustic82
Local Performer

I’m also having this problem. It’s been happening for a while, and seems like it’s getting worse! I have an iPhone SE.

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Mana
Local Performer

I am having the same problem as well, error saving playlist on my thumbs up, I can’t delete anything.

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AdamPandora
Moderator
Moderator

@acoustic82 Were you still experiencing issues with this?

If so, which playlist does this happen with?

In the meantime, could you try running through the troubleshooting steps? You can find them here: iOS Troubleshooting

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@Mana I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: iOS Troubleshooting

If this does not resolve the issue, can you please send me a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ShadowMaster
Opening Act

Hi Adam, could you maybe look into my issue with some of my saved and downloaded playlists not playing. It oddly only happens to 2 of them. 

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AlyssaPandora
Moderator
Moderator

Hey there, @ShadowMaster. 👋

Could you share which playlists you're having trouble with?

Also, are you receiving that error message?

Does this happen when you're in offline mode?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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ShadowMaster
Opening Act
Hello,

It’s my Disney and also my Eurovision playlists. I’ve also tried pulling up the songs from these playlists through the search function (out of curiosity to see if maybe it’s just my playlist and not the actual songs) and encountered the same issue. This occurs both in offline mode and with cellular data. I don’t think I’ve had this issue when connected to Wi-Fi though.

Thank you,
Anise
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lcbirdistheword
Underground

Is it possible to delete songs from your thumbs up list? Every time I try to delete one, it says there was an error saving the playlist. 

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AdamPandora
Moderator
Moderator

@lcbirdistheword I moved your post over to this existing thread: iOS: "There Was an Error Saving the Playlist"

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: iOS Troubleshooting

If this does not resolve the issue, can you please send me a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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