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iPhone XS: Music Stops When I Switch to News Feed

maccrone
Local Performer

This is a new situation for me.  Started just this week.  I'll be in the Pandora app, listening to music, and then switch to read some news when the music fades to black.  I have the above iPhone.  Thank you for any help.

Gm.

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @maccrone. 👋

Thanks so much for posting on the community!

If you're using another app or website on your device while listening to Pandora, the sound settings may override your listening session since Pandora is backgrounded. This isn't something we could change from our end. However, it doesn't sound applicable in this situation. 

++

Let's start with some troubleshooting steps to refresh the Pandora app on your device.

Feel free to keep me updated on your progress by responding directly on this thread. 🎧

I look forward to hearing back!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @maccrone. 👋

Thanks so much for posting on the community!

If you're using another app or website on your device while listening to Pandora, the sound settings may override your listening session since Pandora is backgrounded. This isn't something we could change from our end. However, it doesn't sound applicable in this situation. 

++

Let's start with some troubleshooting steps to refresh the Pandora app on your device.

Feel free to keep me updated on your progress by responding directly on this thread. 🎧

I look forward to hearing back!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

maccrone
Local Performer

Well, I feel dumb.  That did it.  Thank you, Alyssa.

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AlyssaPandora
Moderator
Moderator

No worries, @maccrone. Sometimes the app just needs a refresher. 

Glad that helped with what you were experiencing.

Feel free to let us know if you run into any additional issues or have questions.

Happy listening (and reading!) 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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