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"i" option not working.

neel_arunabh
Opening Act

I am facing a problem with one of my non-genre stations, "The Middle Radio". When I tap the "i" option in that station, I am getting the alert "Unable to complete your request.". Also, I have added a lot of artists to the station and yet the "Station Created From:" and "Add Variety" is missing. Kindly fix this issue at the earliest. 

B155F280-1703-4841-A139-26ED988E2B99.png

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8 Replies

AdamPandora
Community Manager
Community Manager

@neel_arunabh Can you please provide me with a screenshot of both:

  • the error message you're seeing
  • your station details where the add variety option is missing

Thanks for working with me on this. 🤝

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neel_arunabh
Opening Act
Sent from my iPhone
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AlyssaPandora
Community Manager
Community Manager

Hey there, @neel_arunabh. 👋

Looks like your last message is blank. 

Let us know if you're able to share a screenshot so we can take a look.

If you haven't already, I would also recommend running through the standard troubleshooting steps here: iOS Troubleshooting

Thanks so much for your help with this. 🎧

Alyssa | Community Manager
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neel_arunabh
Opening Act

We are not allowed to upload images here. 

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neel_arunabh
Opening Act

I have edited my message above. 

AlyssaPandora
Community Manager
Community Manager

Thanks for your message, @neel_arunabh.  

I was able to take a look at your station and see your current added variety.

Did you get a chance to try out those troubleshooting steps?

Does this happen with any other stations?

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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neel_arunabh
Opening Act

It has never happened with other stations. 

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @neel_arunabh.

To clarify, were you able to run through the troubleshooting steps @AlyssaPandora provided in her message above?

Here they are once more: iOS Troubleshooting

If you continue to experience issues with this, I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this.

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