About GeraldPandora

GeraldPandora · ‎01-31-2023

Thanks for the update @whitlcj1 and sorry for the continued trouble. I've enabled a trace on your account, please complete the Android Troubleshooting for this trace to be helpful. In addition, I've noted your feedback and passed it along to our engineering team so that they can take a closer look at what's going on. We appreciate your patience in the meantime!

GeraldPandora · ‎01-31-2023

Hi @whitlcj1 no problem, totally understandable! Here is the screenshot that was in reference to that post: To disable the notifications for each song change: Go into your app settings and notification settings for Pandora Tap the 'Music Player' section in the screenshot above (not the toggle, but the words) Enable 'show notifications' Choose 'Alert' (instead of Silent) Disable 'Show as pop-up' For 'Sound' choose Silent Turn off 'Vibrate' 'Blink light' and 'App icon badges' 'Lock screen' set to Show content Hope this helps and clarifies!

GeraldPandora · ‎01-31-2023

Glad to hear everything is back to normal @Gelicka! Happy listening! 🎧

GeraldPandora · ‎01-31-2023

Hi @Matt5 👋 Welcome to the Community and glad to see your first post. However, I do apologize that you're experiencing this issue while playing Pandora. It sounds like you're connected to an audio device when this issue occurs, are you connected via AirPlay or Chromecast when playing through your network audio device? Or are you connected through a different method? In the meantime, I've enabled a trace on your account so that we can take a closer look. For this trace to be helpful, please run through our iOS Troubleshooting Steps for more accurate results. +++ If you are connected via Airplay when the music stops after Ads, we have an internal ticket open with our engineers and they are working towards a solution. I would like to pass your feedback on to our engineering team, but before I do, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. 🤝

GeraldPandora · ‎01-31-2023

Thanks for your first post and welcome to the Community @whitlcj1! 🎉 I moved your original post onto a similar thread under Android: Notifications Each Time the Song Changes. Please check out the accepted solution to this thread to disable the music player notification. Hope this helps and let us know how it goes!

GeraldPandora · ‎01-30-2023

Hi @Djecho-thecure6, @fju2112 and @Chronic15 Welcome to the Community and thank you for your introductions! Glad to hear about your favorite genre of music, my favorite genre is 90's RnB! Feel free to roam around and join any discussions around the Community! Hope to see you around!

GeraldPandora · ‎01-30-2023

Hi @LAROBERTSON To end or pause a Podcast or any other content playing on Pandora, simply press the pause button on the now-playing bar at the bottom of the screen. (view image below) You can also end what you're currently listening to by choosing a different station or podcast. Lastly, you can end what you're listening to by simply exiting Pandora from your web browser or desktop app. Hope this helps!

GeraldPandora · ‎01-30-2023

Thanks for the clarification @Quantum! I've enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful and potentially help with the playback issues, please complete our iOS Troubleshooting Steps. However, if you're still experiencing issues, could you tell me more about your device so I can pass it along to our engineers? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this!

GeraldPandora · ‎01-30-2023

Hi @davidacox 👋 Thanks for following up with an updated situation and sorry to hear that you're experiencing this issue once again. We are hoping and expecting a fix when the new version update is released. All updates and solutions will be posted on this thread, please stay tuned for any upcoming news. In the meantime, I've added and updated your feedback to an internal ticket we have for this specific issue. We appreciate your continued patience while we solve this issue! 🤝

GeraldPandora · ‎01-30-2023

Hi @UR1 👋 I completely understand your frustration and I deeply apologize for the continued trouble pertaining to your offline listening. It seems like you've already checked out our accepted solution to this issue, but still having trouble with your offline content staying downloaded. Next, I would suggest performing our standard iOS Troubleshooting Steps to see if this will help. In full transparency, after doing these steps, your offline content will be removed and will require you to re-download that content again for offline listening. +++ In addition, I would like to pass your feedback on to our engineering team. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this! 🤝

GeraldPandora · ‎01-30-2023

Thanks for following up with your iPhone and Apple Watch device info @TxDeuce! I've gone ahead and passed that information to an internal ticket we have open so our engineers can take a closer look at it. We appreciate your patience in the meantime! +++ As to the offline stations that are disappearing on your apple watch, do you have the same stations downloaded on the Pandora app on your iPhone? You'll need to keep your offline content downloaded on your iPhone within the Pandora app, if your offline content is removed from the Pandora app on your phone, it will be automatically removed from your Apple Watch. If that's not the issue, let's try resetting the download process on your Apple Watch: Power off and restart your iPhone and Apple Watch. Confirm your iPhone and Apple Watch are connected via Bluetooth and to the same Wi-Fi network. Allow Pandora to refresh in background (Watch app on iPhone > General > Background App Refresh). Dock your Apple Watch on its charger. Hope this clarifies any confusion! Thank you for working with us and being patient while we investigate further! 🎧

GeraldPandora · ‎01-30-2023

Sorry to hear your tunes keep cutting off @currymmmm! Please check your battery optimization settings and make sure that it's disable for Pandora. You can also find more info about battery optimization in this helpful article. Something to note, when updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app. However, If you're still having trouble I would recommend trying out the basic / advanced troubleshooting steps for your Android device as well. Hope this helps let me know how it goes!

GeraldPandora · ‎01-26-2023

Great question @Rastaman399! We notify listeners of local concerts or other news through Discovery and Artist Messages. Discovery & Artist Messages During your listening sessions, Artist and Discovery Messages on Pandora allow you to get exclusive updates directly from Pandora curators and your favorite artists about new albums, videos or upcoming concerts in your area. The announcements you hear are not advertisements by Pandora. Instead, these are messages made by artists or curators on Pandora, alerting you of new music, tours in your area, or just thanking you for listening. Hope this helps!

GeraldPandora · ‎01-26-2023

Thanks for reaching out and welcome to the Community @jeffvincent! Since this is happening on your iPhone, I moved your original post onto the iOS space under a related thread: iOS: "Station No Longer Available" Error. If restarting your phone doesn't help, I suggest uninstalling/reinstalling the Pandora app on your iOS device. You can find the standard iOS steps here: iOS Troubleshooting +++ However, if you still see that error message after performing the iOS Troubleshooting Steps, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Do you see this message on all stations or just a specific one? Can you please identify that/those station(s)? Are you connected to Wi-Fi or cellular data when this is happening? Thanks for your help with this.

GeraldPandora · ‎01-25-2023

Hi @rhettorical 👋 Thanks for dropping by and reporting this. Do you remember which songs when this issue occurred in? I'd be glad to send that feedback to our curation team so that they can take a closer look and see what's going on. Let me know what you find out, thanks for the help! 🤝

GeraldPandora · ‎01-25-2023

Hi @Buddd2000 & @jsfranko If you want I can add your feedback to an internal ticket we have open. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Let me know so I can add it to our ticket. Thanks! Have you identified any other patterns or notable information? Thanks for your help with this.

GeraldPandora · ‎01-25-2023

Thanks for reaching out and sorry for any inconvenience this may have caused @fattire99. I moved your original post onto an existing thread under iOS: Music Stops After Ad Plays using AirPlay. We are aware of this issue and our engineers are working on it. I appreciate the device details and feedback you've provided, I will pass this along to an internal ticket we have open for our engineers. In the meantime, I have enabled a trace on your account so that we can take a closer look at what's going on. We really appreciate your patience while we work on this!

GeraldPandora · ‎01-25-2023

Hi @SmashbrothaX Just for confirmation, have you linked Pandora to your Alexa app already? If so, please set Pandora to be your default music and podcast service on your Alexa Device using the Amazon Alexa app. Open the Alexa app on your phone or tablet. Tap the menu button in the upper-left corner, then tap Settings. Next select Music & Podcasts. Tap Default services and select Pandora. Under Music library and Stations service choose Pandora. Under Podcasts choose Pandora. Next, try again and see if Pandora will only play on your living room echo speaker. +++ If you're still having trouble, can you please send me a screenshot of what you're seeing when selecting a speaker device? Hope this helps!

GeraldPandora · ‎01-24-2023

Thanks for providing those details @Braxerman! I've gone ahead and shared this with our engineering team on your behalf. Thank you for your patience while they investigate.

GeraldPandora · ‎01-24-2023

Hi @Braxerman 👋 Welcome to the Community and thanks for reaching out with your first post. 🎉 To keep things organized I moved your original post onto an existing thread under Android: Podcast Doesn't Resume on Correct Episode I've enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful please complete our Android Troubleshooting steps and try again. In addition, I'd like to report your issue to our engineering team on an internal ticket we have open. Can you send over a bit more info about your device? Model: Android version (Settings > About Phone):): Pandora version: Which podcast(s) is this occurring on? Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this! 🤝

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