@Samiam1 Reporting your feedback to our engineers helps give them a better idea of what the root cause of the issue may be. That being said, I got in touch with them and they do believe that this was resolved yesterday afternoon. Can you please update to the latest version of Pandora and confirm with me if your full list of thumbs is showing now? Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Touch the menu icon in the upper left and select My apps & games. Apps with available updates are labeled Update. Choose any appropriate apps and tap Update. Tip: In some cases, you may need to restart your device to update an app. Let me know how it goes. ... View more

@Lemon_Meteor I moved your post to this thread since you have similar feedback. We don't currently have the option to filter out certain versions of tracks, such as covers or live recordings on Pandora stations. However, if you Thumb Down a cover or remixed version of a song, you will not hear that version again on the station you're listening to. This will not keep the studio version of that track from playing and doesn't necessarily mean that you will no longer hear other songs by that artist. As always, you should use your Thumb ratings freely to tell Pandora what you want and don't want to hear. In the meantime, make sure to give this existing feature request a ❤️ to express your interest in getting it added to the service as well: Exclude Live Performance/Remixed Versions of Songs Hope this helps! 🤝 ... View more

@CoachB4 Thanks for following up with that information. I recommend running through these troubleshooting steps to see if they resolve this: Edge Troubleshooting Let me know how it goes. ... View more

@Melpren Since this issue sounds specific to Firefox, can you please confirm if you run into similar issues when streaming audio on other websites? (ex: YouTube) In the meantime, I recommend streaming Pandora on Google Chrome since it doesn't sound like you are running into issues there. Thanks for working with us on this. 🤝   ... View more

@Mary_janias Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Thanks for working with me on this. 🤝 ... View more

@Dj7697 Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening. I know this has been a frustrating issue, and I can assure you we are working on a resolution. We really appreciate your patience in the meantime! 🤝   ... View more

@Richmond99 Unfortunately, we do not provide support over PM. Would it be possible to add those screenshots and your message in a direct reply to this post? I'll be happy to look into this further from there. Thanks again!  ... View more

@kevin_fate I moved your post to this thread since you reported a similar issue. Our engineers are aware of this issue and are currently working on a fix. All of your thumbs are still there - it is just a temporary issue with the incorrect counts being shown. This being said, please keep an eye on this thread, as I will be providing you with an update when this has been resolved. Thanks for your patience in the meantime! 🤝   ... View more

Thank you for your suggestion, @capncap! ... View more

@Richmond99 This thread is specific to regular stations, however it sounds like you are referring to your customized playlists. Music in your customized playlists should not be swapped out with different tracks. Can you please give me the name of one of your playlists where songs are getting replaced with live versions? Can you also send me a screenshot of an example of a track that was replaced with a live version? Thanks for working with me on this. 🤝 ... View more

@razor2nd Thanks for sharing your feedback around this. While you can still edit any accidental thumb ratings given on your station, you won't be able to "undo" the selection of "I'm tired of this track." In the meantime, I recommend creating a feature request for that option if you'd like to see it added to the service. Hope this helps!  ... View more

@Samiam1 Thanks for following up. Would you mind providing some additional details on your device so that I can report this over to our engineers? Model: Samsung s20 Carrier: t-mobile Android version (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Are you connected to Wi-Fi or cellular data when this is happening? I appreciate your help with this! ... View more

@Samiam1 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

Hi @j4m3sk3v1n,  Welcome to the Community!   Since you are upgraded to Pandora Premium, you do have the ability to manually select what content gets downloaded for Offline Mode. As a Pandora Premium subscriber, if you'd like to download content for offline listening, you can tap the icon with the arrow pointing downward. This can be found on station, album and playlist pages, or, to download a track, tap the three dots on the Now Playing screen. Keep in mind, this button will only appear for eligible tracks. If you change your mind during any point of the downloading process, simply tap the download button again, and we'll stop and delete any downloaded content. If you lose connection while downloading, we'll save your spot with your partially downloaded playlists, albums and stations. The next time you gain a signal, we'll attempt to complete the download process for you. Hope this helps! 😁 ... View more

@kendenny Nice to see you around the Community. 👋🏽 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@DaAndMan Unfortunately, there isn't a way to reset a station and instantly remove all Thumb ratings that have been given on it. When you delete a station and recreate it, that will only restore the existing station you previously deleted. For now, the only way to remove the Thumb ratings is to do so one at a time - let me know if you'd like me to send over some steps on how to do that. In the meantime, I recommend giving this feature request a ❤️ to express your interest in getting it added to the service as well: Bulk Edit/Delete Content Hope this helps! 😁 ... View more

@Al-NN4ZZ I wasn't actually familiar with this device until you brought it up. Thanks again for sharing that with the Community. Hope we continue to see you around some more. 😁 ... View more

@Illbleed_13 I moved your post over to this existing thread since you are experiencing a similar issue: Thumbs Up list doesn't fully load Would you mind providing some additional details on your device so that I can report this over to our engineers? Model: Carrier: Android version (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Are you connected to Wi-Fi or cellular data when this is happening? Thanks for working with me on this. 🤝 ... View more