Thanks for following up, @3818trey1838. I moved your post over to this existing thread: Desktop: Unable to start Premium Access session I recommend running through the following troubleshooting steps: Chrome Troubleshooting Let me know if this helps. ... View more

@bryan8252 Thanks for following up. I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices Let me know how it goes. ... View more

@3818trey1838 I moved your post over to the Desktop space. Could you tell me a bit more about what is happening?  If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Let me know. ... View more

@italiangoddess It looks like your account is upgraded through Apple. Check out this thread for instructions on how you can cancel your subscription through their service: Manage subscription: Apple (iTunes) Hope this helps! ... View more

Did I miss anything?  Feel free to drop a comment with some of your favorite new tracks/albums. 👍 ... View more

@inthecountry213 The Pandora account connected to your community profile isn't currently upgraded. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@eargasm Thanks for following up. I moved your post over to this existing thread: Web: "Something Has Gone Wrong" Error Please try running through the following troubleshooting steps: Google Chrome Troubleshooting If you continue to experience issues with this, can you please send me screenshots of both the error message you are seeing, along with the website where the thumbs are missing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks again for working with me on this. ... View more

@BmP15 Always happy to help! 😎 ... View more

@Bird4713 I moved your post over to this existing thread since I do see you were previously upgraded through Apple: Still getting ads with subscription through Apple If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account: Start by opening the Pandora app on your iOS device, and going to the Profile tab. Select Upgrade. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm. This should reapply your subscription to your account. If you continue to experience issues with this, you will need to contact our support team directly for further assistance.  Hope this helps! ... View more

@keywest1 Could you tell me a bit more about what is happening? Is there an error message when the music stops? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. ... View more

@JoshBranJones Thanks for the detailed information. To save you some time, there is no need to follow up with additional reports of this happening. Your initial feedback has already been escalated to our engineering team for further investigation. We appreciate your patience in the meantime! ... View more

@DSanna I moved your post over to this existing thread: Listening internationally Sadly, we can only legally offer Pandora services to listeners located in the United States at this time. This applies equally to free and paid accounts, as well as Pandora on all computers and supported devices, including offline. Audio content streaming regulations differ from country to country, and we are still working on acquiring the proper licenses so we can offer Pandora in even more places around the world. Thanks for your patience in the meantime. ... View more

@Tone4Sho The only way to get a photo on your Pandora profile is by connecting to Facebook. We will keep alternative options in mind for future developments. In the meantime, I recommend giving a ❤️ to the feature request for Profile Picture - No Facebook to express your interest in getting that added to the service as well. Hope this helps explain. ... View more

Thanks for the suggestion, @Dylancoy. 🎶 ... View more

@bryan8252 I haven't been able to reproduce this issue on my end. To clarify, when listening, are you connected to bluetooth headphones? If so, does the volume also decrease when listening directly through your device's built in speaker system? Let me know. ... View more

@JH7511 You should be able to sign into your account here. Let me know how it goes. ... View more

@BmP15 It sounds like you may be trying to do this from your phone. At this time, this can only be done from a computer. That being said, I'm happy to help out with this on my end. I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. You'll need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. I recommend changing your password to something new and not easily guessed. Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access. Next check the Inbox associated with that email address in order to continue through the password reset process. If you don't see the message in your Inbox, please check your Spam or Junk folder. *Keep in mind that it may take some time before the change will reflect on your other devices. Hope this helps! ... View more

@Rwbywhistler138 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@Tone4Sho I can help with this. The Facebook association has now been removed from your Pandora account. Hope this helps! ... View more

@lauralkreuger I moved your post over to this existing thread: Direct billed - Copy of Invoices/Receipts Unfortunately, there isn't currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. I recommend giving this existing feature request a ❤️ to express your interest in getting that option added to the service. In the meantime, I went ahead and emailed you a copy of your latest receipt. Hope this helps! ... View more