About AdamPandora

AdamPandora · ‎11-06-2026

@heldot Sorry for the trouble you are having with music stopping when listening on your laptop. To help us troubleshoot, please let us know: What you’re listening to (station, album, playlist, or podcast) Any error messages you’re seeing, including what they say And just a bit more about your setup: Pandora website or Desktop App Browser and version, if you’re using the website We’ll take a closer look once we have these details.

AdamPandora · ‎11-06-2026

@biteme26 Nice to see you around the community. To clarify, there is not a way to add family members to the Premium Military plan as that is for individual use. The Premium Military plan is available to qualified Military members, including active duty, reservists, retirees, veterans, disabled veterans, and military-registered dependents. If you have more than one Pandora account in your family or household that you'd like to have upgraded to Premium, the family plan offers the best value. The Pandora Premium Family plan provides all the benefits of Premium for up to six separate Pandora accounts. For more information about our subscription options, or to upgrade, please visit our website. Feel free to let me know if you have any additional questions.

AdamPandora · ‎11-06-2026

@tripleswav Nice to see you around the community. I've passed your feedback along our curation team so they can help look into this further. Thank you for reporting!

AdamPandora · ‎11-06-2026

@chellecastillo Sorry for the trouble you are having listening to Pandora on your computer. To help us troubleshoot, please let us know: What browser you are using and version Is this issue persistent across all browsers or just one? If you haven't tried yet, please do so and let us know the results. Any error messages you’re seeing, including what they say We’ll take a closer look once we have these details. Thank you for working with me on this.

AdamPandora · ‎11-06-2026

@hmarks410 Sorry for the trouble. What is the make and model of the device you are trying to install Pandora on? Let me know.

AdamPandora · ‎11-06-2026

@mmadisonad Nice to see you around the community. 👋🏽 It looks like your account is currently upgraded through Google Play. Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g., Apple or Google Play). If you're interested in subscribing to Pandora Premium Military, you'd need to cancel your current subscription and wait for it to expire. You can find steps to cancel your current subscription here. Once you begin to hear ads on your account again, you can apply for the military rate from our website. Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers. The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription. I hope this helps!

AdamPandora · ‎11-06-2026

@jdp1977 Sorry for the trouble. I took a look and do see that you currently have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case.

AdamPandora · ‎11-06-2026

@Lacey1 Nice to see you around the community. A copy of your latest receipt has now been sent to you via email. Thanks for listening!

AdamPandora · ‎11-06-2026

@PAstar Nice to see you around the community. Thumbs are station specific, so please feel free to Thumb Up and Thumb Down accordingly. Giving a Thumb rating on one station will not affect any of your other stations. Hope this helps!

AdamPandora · ‎11-05-2026

Always happy to help, @Ace__. 😄 Enjoy the music!

AdamPandora · ‎11-05-2026

@wfc Nice to see you around the community. When your subscription expires and you start hearing ads on your account again, you can upgrade to an annual subscription here. If you run into any issues, you can contact our support team directly for assistance here. Hope we continue to see you around the community!

AdamPandora · ‎11-05-2026

@MNpicklerick Sorry for the trouble with your subscription. I do see you've submitted a message to our support team through our help page. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you. Please keep an eye out for their email reply, and they will be happy to further assist. Thanks for your patience in the meantime!

AdamPandora · ‎11-05-2026

@Ace__ Nice to see you around the community. I do see your account is currently subscribed to Pandora Plus. To clarify, upgrading to Pandora Plusd only removes ads when listening to your collected radio stations (ex: Joe Radio). When you search and select the name of an artist, track, or album, you will be taken to a "backstage page." You can either create a radio station or press play. Because on-demand listening is only available to Premium users, if you attempt to play a specific song or album on-demand, you will see an ad for Premium or be prompted to view a video ad in order to access Premium features at no cost. Your account will revert to your Plus subscription once your Premium session concludes. Upgrading to Premium or accepting a Premium session is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available). To learn more about Premium and these complimentary sessions please visit our Help Page. I hope this is helpful.

AdamPandora · ‎11-05-2026

@Leatherjr Nice to see you around the community. It sounds like your original account may be registered under a different email address. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎11-04-2026

@Bullitt4514 Sorry for the trouble. To clarify, are you connected to your home or work network when this error message appears? Additionally, please provide the public IP address that appears when you visit www.whatismyip.com on the device where the network error occurred and we'll look into it. Note that we don't support VPNs or IP security programs. We recommend making an exception for Pandora or adjust the location in your VPN settings. You may want to contact the support team of your VPN for further assistance managing these options. Thank you for working with me on this.

AdamPandora · ‎11-03-2026

@Sláinte I'm sorry to hear that your DOPE LEMON + more station is no longer playing the variety of music you've come to enjoy. I can understand how frustrating it must be to have a station you've enjoyed for months suddenly start playing a different selection of artists, especially when you've been using Thumbs Down to try to improve it. I recommend checking out our informational post: Tips for better stations. In particular, I'd suggest reviewing these two sections in the accepted solution: Making improvements to your existing stations Not hearing the artist or song your station was created for These sections provide some helpful information on how station recommendations work and steps you can take to improve the music playing on your station. If you continue to experience trouble after reviewing those tips, could you clarify whether the artists and songs you're hearing seem out of place or don't belong on your DOPE LEMON + more station? If that's the case, I'd also recommend checking out our informational post: Hearing out of place tracks on station, which provides additional information and troubleshooting steps that may help. Thanks for taking the time to share your experience with us. I hope these suggestions help get your station back to playing more of the music you enjoy! Let me know how it goes.

AdamPandora · ‎11-03-2026

@eb4 Nice to see you around the community. I've passed your feedback along to our curation team so they can help look into this further. Thank you for reporting!

AdamPandora · ‎11-03-2026

@Pattison55 Sorry for the trouble. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎11-03-2026

Soulful ballads 💜 Random acts of kindness 🫶 Holiday shopping 🛍 Friday evening jams 🌆 Crisp morning errands 🍃️ Prepare the playlist 🎶 Football watch party 🏈 Both! - Live recordings 🎸 & Studio versions 🎧 Both! - Family storytelling 📖 or Sharing old photographs 📸 Early holiday music 🎄

AdamPandora · ‎11-03-2026

@Vagabond4lif3 Nice to see you around the community. The Pandora account associated with your community profile is not currently upgraded. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

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