@ktorster Thank you for clarifying that with me. I have escalated your feedback over to our engineers so they can take a closer look. Thanks for your patience in the meantime!  ... View more

@barcellosangela Thanks for following up. I had our support team take a look, and they mentioned the following playlists are currently in your collection: If these playlists are not showing when streaming Pandora on your phone, sending me a screenshot of exactly what you are seeing would be very helpful. If you are unable to attach those screenshots from your mobile device, it might be easier to do so from a computer.  You can click on the camera icon 📷to pull up the option to attach an image. You can then click on Choose Files to select the image you want to attach.     While you are on your computer, it would also be helpful to confirm if your playlists and collected songs are also missing there as well. If so, please give me a specific example of a song you know you've collected and is now missing, as well as the specific name of one playlist that has gone missing as well. I appreciate your help with all of this.  ... View more

@Keri811 Nice to see you around the community. 😄 I am going to have someone from our User Support team contact you privately via email to look into this. Please keep an eye out for their message. 📬 Thanks for your patience! ... View more

@Vogs Nice to see you around the community. 👋🏽 I'm happy to help answer any questions you have, however I am going to need a little more information from you before I can do so. To clarify, were you recently charged for Pandora Plus or Pandora Premium, and are not seeing that upgrade when logged into your account? Let me know. ... View more

@ktorster I created a separate thread for this since it appears to be a different issue. To clarify, does the wrong cover art only display on these playlists when streaming Pandora on your computer? If you log into your account through the Pandora app on a mobile device, does the correct cover art show? Let me know. ... View more

@Firefairy Always happy to help. Hope we continue to see you around the community! 🎧 ... View more

@taneisha-2008 I checked in with our engineers so that they could take a look at your account. Since these personalized soundtracks are created based off of your listening habits, you won't see any new playlists available if you aren't switching up the type of music you are listening to (more listening across different types of music = more playlists). As you continue to stream different types of music, new soundtracks should make themselves available to you. I hope this helps explain!   ... View more

@Nancyskantz55 I moved your post to this thread since you have a similar question. To clarify, Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. To access your account on a new device, just make sure to sign in using the email address your original Pandora account is registered with. Hope this helps! 😄 ... View more

@barcellosangela Nice to see you around the community. 👋🏽 I'm happy to look into this further, however I am going to need additional information from you before we can proceed. Could you tell me a bit more about what is happening? Do you typically stream Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? What are the names of some of the playlists you've created that have now gone missing? What is the name of one of the playlists you can no longer add songs to? Is there an error message when the songs/playlists disappear? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  I appreciate your help with this! ... View more

@Firefairy Nice to see you around the community! 😎 I'm happy to answer your questions. Banning an artist from a station: If you give consistent Thumbs-down to an artist on a given station, Pandora should learn to stop playing that artist on that station. We do not offer an option to prevent an artist from playing on your account or specific stations, but I have noted your feedback as a feature request. Of course, if you have added this artist or one of their songs as a seed on that station, or ever Thumbed them up on that station, you would have to remove these seeds or Thumbs first. In the meantime, I recommend giving a ❤️to the thread we have for Blocking/Muting Certain Artists / Song Selection Rules to express your interest in getting it added to the service as well. How thumb ratings work with Thumbprint Radio: Thumbing a track up or down on Thumbprint Radio won't affect its thumb rating elsewhere. Just like your other stations, if you thumb it up, you'll hear more tracks like that, and if you thumb it down, it won't play again on Thumbprint Radio, but will remain thumbed up on the original station. So be sure to thumb freely on Thumbprint Radio; this will help us learn which thumbs you want to hear more of, and which you aren't interested in anymore. Hope this helps! 😄 ... View more

@Vanrsns Nice to see you around the community. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message when you attempt to open the app? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing?  I appreciate your help with this! ... View more

@Tlangelier I moved your post to this thread since you reported a similar issue. Check out the accepted solution to this thread for instructions on how to resolve this, as well as how to request a refund from Apple. Hope this helps! ... View more

@Kodey I am going to have someone from our support team contact you privately via email to help make sure this gets taken care of. Please keep an eye out for their message. 📬 Thanks for your patience! ... View more