@silverzeus Thanks for following up. I would like to report this issue you are experiencing on your iPhone to our engineers. Could you tell me more about your device? Device & Generation: iPhone XS Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Settings & scroll to the bottom of the screen)   +++++++++++++++++++++++++   In regards to the issues you are experiencing on the web/desktop app: I have passed all of your feedback along to our engineers so they can look into this further. Thanks for your patience in the meantime! ... View more

@lapsu What is the name of the station you are having trouble adding variety to?   ... View more

@Mrskarma757 Nice to see you around the community! The information @Listener001 provided is correct - the ability to stream content on demand (without being prompted to watch an ad first) is only an option with a Pandora Premium subscription. For a breakdown of the different subscription types we currently offer, you can view this page.   ... View more

@Bekah1976 Unfortunately, I'm not able to restore the deleted account or retrieve the music and podcast collection or any preferences from the previous profile.  However, you're welcome to create a new account for him using the same email address, either from a computer at pandora.com or from the mobile app by selecting Sign Up in the landing page. Thanks for being a part of the community!  ... View more

@lapsu That is not currently a feature of Pandora - if you would like to request the ability to move tracks between stations, you can create a suggestion for that here.  Thanks for being a part of the community! 🎧 ... View more

@silverzeus I'd be happy to look into this furhter with you. You mentioned this happens on these devices: iPhone XS ipad2 wife's iphone 11 pc wife's MacBook Air However, you also mentioned it happens with your downloaded content. Downloading content for Offline Mode is only an option on mobile devices - not computers.  To clarify: Are you having issues with Offline Mode, or with your playlists (while connected to wifi/mobile data) not playing music? Also, is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Thanks for all your help with this.  ... View more

@adouglas5 Our support team has informed me that you currently have an open case with them. If you need additional assistance with this, you can reply directly to the email thread you have going with support. Thanks for being a part of the community!  ... View more

@guyndurham Thanks so much for pointing this out. We really appreciate your taking the time to let us know. I've forwarded this to the people who take care of the collection. We'll look into it ASAP. ... View more

Always happy to help. Thanks for being a part of the community! 🎶 ... View more

@Provenza2014 Unfortunately, that is not possible as our support team has confirmed that you are currently upgraded to Pandora Plus through Apple. If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Apple and wait for it to expire. Once you begin to hear ads on your account again, you can sign up for Pandora Premium Family from a computer, not a mobile device. Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder. Hope this helps explain. ... View more

@Zanderlesk Were you still having trouble with this? Let me know and I can help escalate this to our support team if so.  ... View more

@SharonB1954 Would it be possible to grab a screenshot of the next Christmas track that plays on your Boz Skaggs station, and attatch it in a reply to this message? Thanks for all your help with this.  ... View more

@SharonB1954 I'm happy to look into this for you, but I'll need a bit more information first. Can you write me back with the following? The name(s) of the artist(s) of the Christmas tracks that played. The title(s) of the Christmas track(s). Were you able to give the track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? Let me know, and I'll take a look. ... View more

@SharonB1954 What is the name of the station you are having issues with Christmas music playing on? Let me know. ... View more