Hi @gigrktek! Thanks for posting, sorry to hear this is happening.  When it flickers, does the log in disappear, or the screen turns grey or black? ... View more

Hi @rporter25! Thanks for posting, sorry to hear this is happening.  I've moved your post over to an existing thread we have here on community. I've gone ahead and included your information on our ticket. We currently still investigating this behavior with Xfinity devices. Thanks for your patience in the meantime.  ... View more

Hi @Sadeyes1970! Thanks for posting! The screensaver on Apple TV is an Apple feature. You should be able to adjust or edit the screensaver options from your Apple TV. For specific steps, I would reference Apple's TV Users Guide here. ... View more

Hi @microsvc! Thanks for the info. I had previously passed along this information to our engineer team for further investigation. I've update the report with your recents posts. Thanks for your patience while we investigate.  ... View more

Hi @diana_pac! Thanks for posting to community! Could you provide the following information: What is the make, model and year of your vehicle? If you have an aftermarket stereo, what is the make and model of that device? What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)? How is your smartphone connected to your car? (Bluetooth, USB, Aux) Is your vehicle are you connected to Android Auto, Apple CarPlay, or PandoraLink? Have you experienced this issue only when in the car, or also when listening on your phone outside the car? Let me know and I'll follow up. *Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Sounds good, @robross0606! FYI with the New Year holiday approaching, our response times may be longer than usual. Thanks for your patience in the meantime! ... View more

Hi @robross0606!  I removed the device myself and can confirm that the device was removed. From my end I can see the only connection with an Onkyo is from today (12/30). But it sounds like you're automatically be logged in regardless of this. There may be another problem.  I'll remove the connection again, I would recommend power cycling your Onkyo by unplugging it, letting it sit for 5 minutes and then plugging it back in.  I've removed the connection today, 12/30 around 9:50am PST.  Let me know how it goes.  ... View more

@robross0606  So it looks like the association had been removed prior, but I can remove it again if you're still having trouble. I see @AdamPandora passed along your information already. I'll just update with that note that you continue to have trouble.  ... View more

Glad to hear it, @Danirobo612! Happy New Year! 🎉 ... View more

Hi @robross0606 - I checked your account and I see one Onkyo device connection from 12/24. Was this the first time you connected your device to your Pandora account? ... View more

Hi @gdhauler! Consider it done. When this takes affect you'll automatically be logged out. Let me know how it goes.  ... View more

Hi @dceppos! To clarify, are you trying to edit your Shuffle selection from your TV or trying to start Shuffle? Can you tell me the make and model of your TV? ... View more

@SuB I'm happy to take a closer look the next time this occurs. Just let me know the date and time this happens.  ... View more

@Danirobo612 Other users have found some success with the following troubleshooting steps, let me know if you'd like to try this.  The first step is removing the device association from your Pandora account. When this takes affect, it will automatically log you out and you'll need to go through the set-up again. Unfortunately, signing out isn't possible on your end, however, I'm happy to manual remove this Yamaha association for you. After being logged out, the following networking troubleshooting steps may also be helpful. Shut down your Yamaha completely; Unplug your modem and router, wait 10 minutes, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your Yamaha back on and try Pandora again. Let me know and I'll get started.  ... View more

Hi @microsvc! Thanks for the picture. Sorry for the delay, I've been out of the office.  For GM vehicles, a WiFi hotspot is required to stream music in the vehicle. Can you please verify that the correct streaming hotspot is active and working correctly. I believe music streaming plan is called the 'App Access plan', however, I would reach out to the dealership directly for confirmation and further help around this.    ... View more

Hi @AP21! Thanks for posting your experience.  I've included your information on our ticket and passed this along to the team who is currently investigating.  Unfortunately, we have been unable to replicate this on our end in order to resolve. As a result, I have no ETA on when this might be fixed and any current troubleshooting steps do not appear to be helpful in this situation.  I understand how frustrating this experience can be. We want all our listeners to be able to listen whenever and however they choose, so we are working as hard as we can to resolve this.   Thanks again for your patience in the meantime. ... View more

Hi @SuB! Thanks for posting. I've created a new post since this appears to be occurring on your iOS device and the previous post is specific to Android Auto.  Further investigation on your account shows that Pandora was attempting to play for 2 locations from a single account at the same time. For 12/21/21, it looks like an iPhone and an iPad were attempting to play the same station, Today's Christmas Radio. This is why you were receiving the simultaneous streaming message. While you can sign into the same Pandora account on any computer or supported device using the same email address and Pandora password; you won't be able to listen to that account across multiple devices at the same time. Unlike broadcast radio, which all drivers hear in the car at the same time, each internet-connected device used to access Pandora receives its own unique stream of personalized music. Similar to other online streaming services, our music licenses limit our ability to stream from a single account on more than one device at a time. As a result, your subscription to Pandora Plus, Pandora Premium, or Pandora Premium Family will only cover the cost of one stream to one device (per Pandora account). ... View more

Hi @CAREBEAR72! Welcome to community. Since your description was specific to Android Auto, I've created a new post around this. Can you let me know which Pandora version you're on? If you need help finding this let me know.  Since you're using Android Auto, I wanted to confirm if you're connected with a USB and if you've noticed this happening on other devices or just when you're in your vehicle. If you haven't already, can you try a different USB cord to see if the same thing occurs?  In the meantime, I have some troubleshooting steps you can perform on your Samsung. Please note, Pandora Premium and Premium Family listeners may need to re-download some of their offline content after completing these steps. If you have any trouble with your offline content after this, let me know.   From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you): Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. You will be asked to log into your account after completing these steps. ... View more