Hi @KaylaSnowBunny  Welcome to community! Thanks for letting us know about this. I’ve passed your report along to our Podcast team so they can take a closer look at what may be happening. We appreciate your patience while they review.  ... View more

Hi @Mo1989  Love this! 🎶 I’m currently listening from Charlotte, North Carolina. 😊 Thanks for kicking off the conversation and inviting everyone to share where they’re listening from! Just a friendly reminder for anyone joining in: please avoid sharing personal details such as your home address or other identifying information. You can find more information in our Community Guidelines. Happy listening! 🎧 ... View more

Hi @Zoes_questions  Thanks for sharing this with us! I’ve passed along your feedback about making it easier to update your profile picture on Pandora. We appreciate you taking the time to let us know what would make the experience better for you. 😊 ... View more

Hi @Tranquil-SR!  Thanks so much for taking the time to share this suggestion with us! I’ve passed your feedback along to the appropriate teams for consideration. We always appreciate hearing ideas from the Community and learning more about what you’d like to see on Pandora. 🎶 ... View more

Hi @angelcruz  Welcome to community! Thanks for sharing this idea! 👍 I can definitely see the appeal of having a “Liked Only” option that would let you listen exclusively to songs you’ve given a Thumbs Up. I’ve noted your feedback and interest in having an easier way to enjoy just your liked tracks. We appreciate you taking the time to let us know what would make your Pandora experience better! ... View more

Hi @RagnerTheHiker! Thanks for sharing. I’ve passed along your feedback to the appropriate teams. We really appreciate you taking the time to let us know which features you’d like to see available. Thanks for being part of the Pandora Community! 🎶 ... View more

Hi @SA85  Thanks for letting us know. I've let our curation team know so that they can further review.  Thanks for being part of the community! ... View more

Hi @Jupiter78  Welcome to Community! 👋 I’m sorry for the confusion, and I’d be happy to help point you in the right direction. I took a look at your Pandora account and can confirm that it’s currently set to our ad-supported free subscription tier, which is why you’re hearing ads. However, I do see that you were previously upgraded to Pandora Plus. Since the Community is a public space, we try not to discuss specific billing or account details here. I’ve gone ahead and escalated your case to our Pandora Care Team so they can take a closer look at what happened with your subscription and assist you further. They’ll follow up with you by email at the address associated with your Pandora account, so please keep an eye out for their message. Thanks for visiting the Pandora Community! 🎶 ... View more

Hi @FCMOJO  Welcome to Community! 👋 I’m sorry for the frustration around this, and I’m happy to take a look. I checked the Pandora account associated with your community profile and can confirm that it is currently upgraded to Pandora Premium Family. To take a closer look at why you may still be hearing ads, could you let me know the following information: Is this happening with your account or an account associated with your Family Plan? What device are you hearing the ads on? Are you listening through the Pandora app, a web browser, or another device such as a smart speaker, TV, or vehicle? What type of ads are you hearing? For example, are they commercial breaks between songs, promotional messages from Pandora, or something else? Does this happen on every station or playlist you listen to, or only certain ones? Thanks for the help! ... View more

Hi @lampstands7  Welcome to Community! 👋 Thanks for reaching out. There isn’t a separate setting that allows you to manually control how much Pandora buffers during each song. Buffering is handled automatically and can vary depending on your connection and network conditions at the time.  If you're having a problem with buffering, there are a some things you can try that may help improve playback: Check Profile > Settings > Advanced > Cell Network Audio Quality. If Higher Quality Audio is enabled, try turning it off. Higher-quality audio uses more data and may be more affected by a slower or inconsistent cellular connection. If the buffering happens on Wi-Fi, restarting your modem/router may also help. If you continue to experience frequent buffering, let us know the make and model of your device, your Android and Pandora versions, whether this happens on Wi-Fi, cellular data, or both, and how often you notice it. I’m happy to pass those details along to our engineering team for further review. Thanks for being part of community! ... View more

Hi @timandvic2016  Welcome to Pandora Community! 👋 First, I’m very sorry for the long delay in getting back to you, and I really appreciate your patience. Thanks so much for taking the time to share such a detailed description of what you’re experiencing and everything you’ve already tried. You’ve already covered the troubleshooting I would have recommended, so I don’t want to put you through any additional steps right now. I’ve gone ahead and shared the details you provided with our engineering teams for further review and investigation. Thanks again for your patience and for documenting everything so thoroughly. We really appreciate it! ... View more

Hi @C35  Welcome to Community! 👋 Thanks for letting us know about your experience. Based on your description, it sounds like when a new song begins playing, the first few seconds of the track may be getting skipped or cut off. I’d like to get a little more information to make sure we understand exactly what’s happening. Could you let me know: Does this happen when one song automatically transitions to the next, or also when you first start listening? Does it seem to happen after an ad plays? About how much of the beginning of the song is being cut off? Does this happen with every song or only certain tracks? What device are you listening on, and what version of the Pandora app are you using? If you notice it again, sharing another example of a song where it happens would also be helpful. Thanks for your help! ... View more

Hi @Bobnos  Welcome to Community! 👋 Thanks for reaching out. I’m sorry to hear you’re having trouble listening to Pandora.To help us better understand what’s happening, can you clarify a little more about what you’re experiencing? Does Pandora stop playing immediately after you leave the Pandora app or only when you switch to another app? Does this happen with every app you open, or only certain apps? If it only happens with certain apps, which ones have you noticed it with? Keep in mind that if another app begins playing audio, video, sound effects, or other tones, iOS may pause Pandora to allow that app to use the device’s audio. Pandora doesn’t have control over how another app requests or uses audio. Since you mentioned your iPad continues to play Pandora normally while using other apps, these details will help us narrow down what may be happening specifically on your iPhone. Let me know what you notice and we’ll be happy to take a closer look! ... View more

Hi @stacie2  Welcome to Community! 👋 Thanks for reaching out. At this time, Pandora doesn’t offer an option to automatically receive monthly payment receipts or a single statement that combines multiple transactions. However, I’ve passed along your feedback about having an easier way to access and receive this information. If you need a copy of a receipt, you’re always welcome to request one here in the Pandora Community, and a moderator will be happy to help. You can also reach out by email to the Pandora Care Team for assistance. You can reach the Care Team here. In the meantime, I’d be happy to help with the receipts you’re requesting for the past six months. Please keep in mind that receipts are generated separately for each transaction, so each receipt will be sent individually by email to the email address associated with your Pandora account. If you’d like me to go ahead and send those receipts, just let me know! ... View more

Hi @tcgallardo43  Welcome to Community! Thanks for reaching out, and I’m sorry to hear Pandora keeps signing you out. It sounds like you’ve already tried the main troubleshooting steps we’d normally recommend, so I’d like to gather a little more information about your setup. Could you please let me know: The exact model of your Sony Bravia TV The Android TV/Google TV software version installed on the TV The Pandora app version currently installed Whether the TV is connected through Wi-Fi or Ethernet When Pandora signs you out, are you prompted to enter your email/password again? Once I have those details, I can pass this along to our engineering team for further investigation into what may be happening.  Thanks for your help! ... View more

Hi @C36  Welcome to Community! Thanks for taking the time to post and provide those details. I've gone ahead and noted what you're seeing with Pop Remixes Radio not appearing under the Dance & Electronic category, and I've passed this along to the appropriate teams for review. We appreciate you bringing this to our attention! ... View more

Hi @Metcalfken  Welcome to the Pandora Community! Thanks for taking the time to share your feedback with us. I understand how noticeable differences in volume between songs can interrupt your listening experience. While Pandora doesn't currently offer a volume normalization or leveling setting, we appreciate you sharing how important this feature would be for your listening experience. I've passed your feedback along to the appropriate teams for consideration. Thanks again for being a Pandora listener and for sharing your thoughts with us! ... View more

Hi @mlightner1  Welcome to the Community! Thanks so much for taking the time to share your feedback. I’m sorry for the frustration this has caused. Genre stations like 80s Hits and 90s Country are curated by Pandora and work a little differently from a station you create yourself. They’re built around a particular era, genre, or style, but they aren’t necessarily limited only to songs released during that specific decade. From time to time, you may hear a song from outside the decade if it fits the overall sound and style of the station. As you listen, we recommend using Thumbs Up and Thumbs Down to let Pandora know what you do and don’t enjoy. That feedback helps shape the station over time and gives Pandora a better sense of the music you’d like to hear. Keep in mind that Thumb feedback is specific to each station, so a Thumbs Up or Thumbs Down on one station won’t affect what you hear on your other stations. Alternatively, you can create your own station based on a favorite artist or song from that era for a more personalized listening experience. We’d still recommend using your Thumb feedback there as well, since that’s one of the best ways to help tailor the station to your tastes. We appreciate you taking the time to let us know what you’d like to hear from these decade-focused stations, and I’ve passed your feedback along. Thanks for being part of community! ... View more

Hi @bradcallender  Welcome to the community! 👋 Thanks for sharing your idea! Having lyrics just a tap away while listening would certainly be a handy addition, especially when you want to sing along. 🎶 I’ve passed your feedback along to the appropriate teams for consideration. We always appreciate hearing about the features and improvements listeners would like to see! Thanks for being part of the community and helping us make Pandora better. ... View more