Hi @Bigmanny  Welcome to community and thanks for posting your experience. I'd like to report this to our engineering team so they can further investigate. Could you please do me a favor and provide a picture of what you're seeing on your Apple CarPlay screen so I can share with them.  You can include pictures through mobile or web browser, but you won't be able to attach a picture through email.  Also, in your reply please include your Pandora version and iOS version.  Thank you much for your help! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @Lnovna  Thanks for taking the time to share your feedback with us! This is an great idea and it’s always helpful to hear how listeners would like to personalize their Pandora experience around everyday listening habits. 🎶 The status of your post has been updated to Open Ideas. Thanks again for being part of the Pandora Community! ... View more

Hi @Dip_Double88 👋 and all! Thanks for stopping by the Pandora Community and for wanting to share your ideas with us. We always love hearing from listeners who are passionate about the experience and have thoughts on how Pandora could be even better. 🎶 Feel free to share your idea within our Ideas Board. Please take a moment to review our Ideas Policy & FAQ, which includes helpful tips for posting suggestions and feedback. We also recommend keeping one idea per post, as this helps keep ideas clear, organized, and easy for others in the community to vote on. Looking forward to hearing your idea, and thanks for being part of the community! ... View more

Hi @sdmglenn  Welcome to community! Sorry to hear you're having trouble with the sound quality on your TV, happy to help take a closer look. Could you tell me a little more about your setup and what you're hearing? Is Pandora installed directly on your TV, or are you listening through another device like a cable box, streaming stick, or receiver? What exactly happens with the sound? For example, does it sound muffled, low volume, distorted, or does it cut in and out? Does this happen on all stations, or only certain content? Please share an example station you recently noticed this on. Thanks for the additional details!  ... View more

Hi @openlcr Thanks for the reply! Do you connect to a WiFi connection in your Subaru or do you use cellular connection from your phone? In the meantime, I'm happy to take a closer look. I've enabled a trace on your account to help me review. Please continue to use Pandora as you normally would.  The next time you're in your car and run into trouble, let me know the date and relative time and I'll have a peak to see if there is anything unusual going on.  Thanks for your patience in the meantime! ... View more

Hi @DWS11  Welcome to community! Thanks for taking the time to share all of those details. I can definitely understand how frustrating this experience has been. Just to confirm your setup, are you currently trying to use Pandora directly through the GMC infotainment system’s built-in Pandora integration? If yes, unfortunately, support for Pandora on older GM infotainment systems is no longer available due to the vehicle software limitations you referenced in the GM bulletin. As an alternative, I recommend connecting through Apple CarPlay, which may provide a better overall experience, or streaming Pandora through a standard Bluetooth connection instead. Thanks again for sharing your experience. I’ve also noted your feedback regarding the integrated Pandora app experience with GM system. ... View more

Hi @openlcr  Welcome to community! Sorry to hear you're running into trouble with the signal dropping in your car. I’m happy to help explain what may be happening. Pandora relies on an active internet connection to stream music. When you're listening at home, you're most likely connected to a stable Wi-Fi network, which usually provides a stronger and more consistent connection. In the car, Pandora typically uses a cellular data connection instead. Because of that, things like weak coverage areas, network congestion, traveling between cell towers, tunnels, parking garages, rural areas, or even temporary interruptions from your carrier can cause the stream to buffer, pause, or disconnect. Your car connection type can also play a role. Whether you're using Bluetooth, Apple CarPlay, Android Auto, or a direct USB connection, the audio connection itself may stay connected while the cellular data signal drops in the background. As a Pandora Plus subscriber, you also have the option to listen to your stations in Offline Mode, which can help in areas where cellular coverage may not be as strong. To better understand what you're experiencing, could you tell me a little more about your setup? • What is your phone model? • Are you connecting through Bluetooth, Apple CarPlay, Android Auto, or USB? • Does the music stop completely, buffer, or skip tracks? • Does this happen everywhere you drive, or only in certain areas? Thanks for the additional details.  ... View more

Hi @Chelseyrae1  Thanks for taking the time to share your feedback with us for a Teacher Subscription! It’s always helpful to hear how different listeners use Pandora. The status of your post has been updated to Open Ideas. Thanks again for being part of the Pandora Community! ... View more

Hi @kevb1  Welcome to the Pandora Community! Thanks so much for taking the time to share all of those details, that information is incredibly helpful. Sorry you’ve been running into this with Android Auto. I’ve passed your experience along to our engineering team so they can take a closer look on their side. When you get a chance, could you also share which version of the Android Auto app you currently have installed? Appreciate your patience in the meantime, and thanks again for all the troubleshooting you already tried. ... View more

Hi @Kathy4  Welcome to community! Happy to take a look. So I can better understand your experience, could you share a few additional details? To confirm, are you connecting in your car using your iPhone? Can you let me know your iOS version and Pandora version? When connected, do you use CarPlay, Bluetooth, or a USB wired connection? When the music skips, are you usually listening to a station, playlist, or album? Does this only happen while in the car, or have you noticed it happening outside of the car as well while using a cellular connection? Thanks for helping with those details. In the meantime, I’ve enabled a trace on your account so I can take a closer look. While the trace is active, please uninstall and reinstall the Pandora app, then continue listening as you normally would. Please note that uninstalling the app will remove any offline content currently downloaded to your device. You’ll need to re-download any music or podcasts you'd like available for offline listening afterward. The next time you experience the skipping issue, please send over the date, time, and time zone of the occurrence, and I’ll be able to take a closer look.  Thank you!   ... View more

Thanks for the update, @milkman76! Seems like HEOS + Pandora has good days and bad days. I did escalate your experience to our engineering team for further investigation but have not received an update. I know there was some trouble replicating your experience.  I'm hoping this good news keeps up for you. Thanks again for the update.  ... View more

Hi @BobR1  Thanks for providing that information, it's super helpful. Could you also confirm the Pandora version and OS version of your TV? @BobR1, you mentioned there was a recent update earlier, so I’d like to gather a few more details around that as well. I understand the view may look a bit different on your end, but a picture of what you're seeing can be incredibly helpful for our teams during the investigation. You can upload a picture directly here in the community. This is best done through a mobile device or web browser, as attachments can’t be added through email. Thanks again for your patience and for helping us look into this further. Hi @Housebrown  I took a look at the Pandora account associated with your community profile. I do see that this account was recently created, however, I’m not seeing the TV you mentioned above associated with the account. Is it possible you may have another Pandora account? If so, please let me know, but please avoid posting the email address publicly here in the community. I can reach out either through a private message or email to gather additional information.  Thanks again for your help! ... View more

Hi @benjamin1  👋 Welcome to the Pandora Community! We're glad to have you here. Feel free to stop by our Introduce Yourself thread and tell us a little more about yourself and your music tastes. 🎶 If you haven’t already, I’d also recommend checking out our Community Guidelines for some helpful tips and information about participating in the community. Thanks for being here and enjoy exploring the community! ... View more

Hi @chelseathoman  Welcome to community! I checked out the Pandora account associated with your community profile, and it looks like you've been a member since 06/29/2013. Going on 13 years strong! Thanks for being part of community! ... View more

Hi @Nagash  Thanks so much for taking the time to document all of these details and timestamps. I’ve shared your experience with our engineering team for further review and investigation. The information about the different connection types, and the behavior around ads is especially helpful. One last thing to double check in your settings, please review any battery optimization/saver settings enabled on your phone, as these can sometimes interfere with background audio playback or connected devices. The steps below are general Android steps that may help: Open your device Settings, then tap Apps Scroll to find Pandora (or use the Search option) Select Battery Choose Unrestricted Because Android devices can vary by manufacturer and model, the exact steps may differ on your device. If the steps above don’t match what you see, please references the owners manual for specific steps to review battery optimization/saver setting.  Thanks for your patience in the meantime!  ... View more

I've always been a huge Mariah Carey fan. 😄 ✨ ... View more

Thanks for completing those steps, @Nagash! Please use Pandora as you normally would, the next time you run into trouble, let me know the date and approximate time, please include time zone, and I'll have a look.  One thing I missed to ask yesterday, are you connected to an in car WiFi or are you using your mobile's cellular network? Thanks again! ... View more

Hi @dontlikeu  Welcome to the Community! Sorry to hear you're having trouble playing podcasts. I’m happy to help take a closer look. Just to confirm, are you seeing the “We're having trouble playing audio on this device” message on both the desktop app and the mobile app? Also, does this happen with one specific podcast or with multiple podcasts? If possible, could you share the name of a podcast where you recently experienced this issue? It’s usually easiest to start troubleshooting with a recent example. In the meantime, could you confirm the following information for me: Make and model of your mobile phone: Pandora version and OS version: Windows or Mac Desktop app: Desktop app version (let me know if you need help finding that): Thanks so much for your help and your patience while we take a look!  ... View more

Hi @mace1482  Thanks so much for visiting the Community and sharing your feedback! We love hearing ideas like this that could make playback even more seamless for listeners. While lock screen controls are primarily managed by the phone’s operating system rather than directly by the Pandora app, we can absolutely see the value in having quicker replay access. I've updated the status of your post to Open Ideas. Thanks again for being part of the Community and helping shape the experience! ... View more

Hi @Nagash! Welcome to the community! Thanks for sharing these details, and sorry to hear you're running into trouble while listening in your car. Testing with another Bluetooth device when you get a chance would be helpful to narrow down whether this is vehicle-specific or happening across all Bluetooth outputs. Alternatively, if your car supports a USB connection, please give that a try as well. In the meantime, I've enabled a trace on your account to help with the investigation. While the trace is enabled, please complete the steps below and continue to use Pandora as you normally would. Please note that once these steps are completed, you'll be logged out of Pandora and will need to sign back in afterward. Open your device Settings Tap Apps Scroll down and select Pandora Tap Storage On the storage details page, tap Clear Data Could you also provide the following details about your mobile device and vehicle? Phone model + OS version Pandora app version Car make/model/year Thanks so much for your help! ... View more