Hi @dmccont1  Welcome to community! Sorry to hear this is happening with your new Roku Express. Seems like you've tried most of the troubleshooting steps already. It is probably unrelated but may be worth trying to see if could improve your situation, I recommend power cycling your router and modem. Since the Roku Express doesn't over a Ethernet option, I'd like check this off the troubleshooting list. You can do this by unplugging them both for at least a couple of minutes. Once you're modem/router are powered up and running, try Pandora once more. In the meantime, I've passed your experience and Roku device info along to our engineering team for further review. Let me know if there is any change, thanks! ... View more

Thanks for the follow up, @blancoYnegro. I've gone ahead and reported your experience with crashing when casting to our engineering team to further investigate. If you haven't already you may want to try clearing the app data and cache on your phone. This will help reset the app and re-sync it with Pandora. These steps may be slightly different depending on your model phone but they should be generally correct: Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Let me know if there are any improvements.   ... View more

Hi @Bytebox12  Looks like you're on iOS 18 beta. While Pandora should work reasonable well with beta versions there may be unforeseen issues as it is not technically supported. I see that you recently updated to the latest version of Pandora, 2408.1. Has your experience improved with this update? If not, I'm happy to report this to our engineering team. When using CarPlay, are you connected wirelessly or with a USB cord? ... View more

Hi @barnettjordan7  Sounds like you're on the beta version of iOS 18, since the official release date is on Monday, September 16th. While Pandora should work reasonable well, beta versions are unsupported and may cause unforeseen issues.  I would update the Pandora app to the latest version, 2408.1 and try connecting to CarPlay once again. If you're still having trouble can you let me know more about your experience. Thanks! ... View more

Hi @Chuckster3062  No problem! I've gone ahead and removed your Yamaha device connection from your Pandora account. When this takes affect, you should automatically be logged out. Though, I would give in at least a few hours. Be sure to power cycle your Yamaha by unplugging it for at least 5 minutes. You should be good to go after that. Let me know if you continue to have trouble. ... View more

Hi @mel1254fr  Welcome to community! When you say pausing, do you mean the song completely stops, and you need to press play in order to proceed? Playback stopping can happen for many reasons, however, if you've experienced this on two or more devices while on the same network, it may be network related. Could you please provide some additional information about your devices: Make and model: OS version: Pandora version: Are you using cellular, WiFi or both: Thanks for the additional info. ... View more

Hi @blancoYnegro  Welcome to community! Sorry to hear this is happening. To clarify, does this only happen when casting or will Pandora crash when playing directly from your phone? And when casting does this only happen when using Pandora? ... View more

Hi @SixOne5ive  Welcome to community! Could you tell me more about your experience. For example, did you search for a track to play and then the playback stops or did this happen after listening to a playlist or album? Did you have the same experience on another device like mobile or web on the same network?     ... View more

Hi @ekclemons62 ! I'm popping in to help out a bit. I've reported this to our engineering team. Seems like this happens when you search and play any song. But just wanted to confirm, it doesn't happen with a particular song? ... View more

Hi @alvaughan05  Welcome to community! I created a new thread for your post since the original thread was from 2019 and most likely your experience is a different issue. Can you tell me more about your phone and experience: Make and model of your phone: Pandora version: OS version: Do you connect to CarPlay or Android Auto? Does this experience only happen when connected to Bluetooth or when you connect with a USB as well? Thanks for the help!   ... View more

Hi @NANCYSTR  Welcome to community! Sorry to hear about your accident. Hope you are doing well. Can you let me know more about your experience. When you say thumbs up, do you mean the thumb icon, for example, when you thumb up a song on a station? Or do you mean a playlist, such as 'My Thumbs Up Playlist' has gone missing? Could you take a screenshot of what you're seeing on your phone to share with me here? This is best done on a web or mobile browser. You won't be able to include pictures through the email notification you may receive. Thanks for the help! ... View more

Hi @Jacks29  Welcome to community! Can you tell me more about your experience in your vehicle: Make and model of your car? How are you connected? Bluetooth or USB? Do you use CarPlay? Is Pandora your last used streaming service when connecting in your vehicle?   For your Family Plan, keep in mind, that each individual on your family plan will still need to have their own Pandora account in order for everyone to listen at the same time. This includes any shared in-home devices like TVs, Alexa or Google Home device, or receivers. Each Pandora account on your family plan can only stream from one device at a time. If you use your account on a shared in-home device, you may consider adding an additional account to your family plan specific for these devices. In the meantime, I'm happy to take a closer look. The next time this happens, let me know the device you're using, the date, the approximate time, and the station you were listening to.   ... View more

Hi @nedh  Sorry for the delay. I've reached out to our engineering team for an update. Unfortunately, they have not been able to replicate this issue on their end. As a result, we've not been able to release a fix. However, they continue to investigate what may be happening. It may take us some time and effort across teams to investigate, so I'm not able to provide a specific timeline. In the meantime, since this experience occurs when using the Xfinity remote with voice commands we recommend reaching out to Xfinity Support for additional troubleshooting steps for their device that may not be available to us. Thank you for your continued patience. ... View more