Sorry to hear that, @terry3  To update your credit card in the future, you can use the following steps: Make sure you're signed into your Pandora account on your preferred web browser Click on the initial icon located in the top right corner Click on Settings Click on Subscription From here you'll be able manage your subscription options or update your billing information. ... View more

Hi @terry3  Sorry for any confusion. I checked your account and it looks like your subscription may have recently ended. If you'd like to upgrade your account again, please visit Pandora Plans and choose the subscription tier you'd prefer. If you continue to have trouble, let me know and I can reach out to our support team to further assist you. ... View more

Hi @misspinkprinces  Welcome to community! This thread is for stations that reappear after being removed specifically on a web browser. To clarify, are you using your Google Assistant on your phone, a Google Home device or through a web browser? In the meantime, please let me know the exact voice command you are using with Google Assistant, and the Station name that continues to appear. ... View more

So glad to hear it, @ajgray7! Happy listening! 🙌 ... View more

Hi @ajgray7 Thanks for letting me know. I did a review of the two stations you mentioned and I don't see anything wrong overall. So I'd like to try a couple of more things. First, I'd like to remove your Pandora account connection with your Roku device from my end to see if that will help improve the experience. If you're okay with this, I'll go ahead and remove the connection. When this takes affect you'll be automatically logged out and will need to log back in. Then try Pandora once more. Let me know if you're okay with my doing this. Thanks! ... View more

Great, thanks @ajgray7  Can you let me know the name of the station? In the meantime, I've enabled a trace on your account to help me review. I know you mentioned uninstalling and reinstalling, but let's try a reboot of your Roku. You can use the following steps: Press the Home button 5 times. Press the Up arrow once. Press the Rewind button twice. Press the Fast Forward button twice. The restart will begin, though it may take a few seconds. Thanks! ... View more

Sorry to hear that, @TE5LA! I hope the other model works out better. ... View more

Hi @ajgray7  Welcome to community! Sorry to hear you're having trouble with your Roku. To clarify, you can start another station on Pandora and playback is fine, but returning to the station you paused on no longer plays the station and it appears frozen? ... View more

Hi @murphy2u  I am a little confused with the method you're reaching out to us. Pandora doesn't offer an in-app support request through our app. Most support inquiries go through our Help page website. From the Menu Bar on our Help Page, tap on More, then tap Contact Support. You can also use this - direct link - to contact our support team through email. For a complete list of the ways to contact Pandora, please visit the thread - How to contact customer service. If you continue to have trouble, I can create a support case for you and escalate to our Support Team. ... View more

Hi @murphy2u  I checked in with our support team and I'm not seeing a case associated with the email address on your Pandora account. Did you use a different email address? If yes, I'll reach out to you privately to follow up, please do not post your email publicly on community. If it's the same email address, can you let me know if you submitted through Pandora Help? ... View more

Thanks for the update, @DaveL! Glad to hear this was resolved with the latest iOS and WatchOS updates. 🙌 ... View more

Hi @bswanson  Welcome to community! Sorry for any trouble with your Kindle Fire. Your experience is definitely unique, I haven't heard of this happening before. Did you try any troubleshooting prior to reaching out, like clearing the app data and cache? If not, I would give that a try to see if it will help your overall experience. If you need steps on how to do this, let me know and I can send some over. ... View more

Hi @mmeade2000 Welcome to community! Sorry for any trouble with your Yamaha. I've removed the connection between your Pandora account and Yamaha device. When this takes affect you'll automatically be logged out. It can take some time for this to take affect, so I would give it at least a few hours. Before you log back in, I would also power cycle your Yamaha by unplugging it for at least 5 minutes and then plugging it back it, then log back in and try Pandora again. Hope this helps. ... View more

Hi @TE5LA  Thanks for the follow up. Sorry to hear that a factory reset didn't help. Unfortunately, I don't have any troubleshooting steps to offer that I believe would offer a immediate resolution. I am happy to pass this along to our engineering team for further review. Can you let me know the model number of your Marantz? Thank you! ... View more

Hi @Sixgun1  Welcome to community! Thanks for posting your experience! Sorry to hear this is happening. I appreciate your attention to detail and the troubleshooting that you did with your Jeep and phone. I agree with you, definitely seems like an odd experience when connecting. While I don't have any troubleshooting steps to offer, I've gone ahead and passed along your details to our engineering team for further review. We'll continue to update this thread with new information as it is provided to the community team. Thanks for your patience in the meantime. ... View more

Hi @Tangobug  Thanks for the follow up. Sorry to hear this is happening when using voice commands with Pandora in your vehicle. I can understand your frustration around this. While I don't have any troubleshooting steps that would help to resolve this immediately, I'm happy to pass along your experience to our engineering team for further investigation and review. Thanks for your patience in the meantime. ... View more

Hi @CaPrincessSarah  Thanks for the additional details. Just to confirm, is this is the only station you're having trouble with? Does it appear to start downloading, but doesn't finish or you just see the arrow? Can you tell me the name of the station? I've gone ahead and passed this over to our engineering team for further review. Thanks! ... View more

Hi @Tangobug  Welcome to community! Before we begin with any troubleshooting steps, can you tell me a little more about your experience you're having? When you say the microphone isn't working, do you mean that you're not able to use Voice Commands, like 'Hey, Pandora', when listening to Pandora on your mobile device?     ... View more