Hi @Strongarm1731 Welcome to community. Sorry to hear you're having trouble playing Pandora with Siri. I'm on iOS 17.0.2 myself and I tried some testing with my iPhone. Unfortunately, I've been unable to replicate your experience. Siri was able to play Pandora even while the phone was locked. I'm happy to pass this along to our engineering team for a closer look. Can you please confirm the following information: 1. Which Pandora version are you on? Let me know if you need help finding this. 2. Please confirm that 'Allow Siri When Locked' is enabled from your phone Settings. From your phone, visit Settings > Siri & Search > Allow Siri When Locked.               Thanks for the help! ... View more

Hi @Jchase520 Welcome to community! Happy to help with any questions you may have. Can you explain your issue a bit further? Are you trying to get to your media content found on the Pandora app on your phone?   ... View more

Hi @mbadour  Sorry for the continued trouble. Just to confirm, are the battery optimization settings for your Samsung disabled for Pandora? If you're not sure, you can use these general steps to check: Open your device Settings and then Apps. Scroll to find Pandora or use Search in the upper right hand corner. Select Battery Next select Unrestricted. Thanks! ... View more

HI @Killstick1911  Thanks for the feedback! Unfortunately, it's not possible to disable the offline notification at this time. However, I have passed this along to our product team to consider in future updates. Sorry for any inconvenience this may have caused. ... View more

Sorry to hear that this is still happening, @jagpitt17. I'd like to pass this over to our engineering teams for further investigation. Can you let me know: Which Android version you're on? (Settings > About Phone) Which Pandora version you're on? (go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.) Carrier: Thanks for the help. ... View more

Hi @dianegluhm! Welcome to community. I checked your account and I don't see that Podcast have been collected. I've enabled a trace to help me investigate. The next time you're connected to your car can you share a picture of what you're seeing. You can include a picture directly in your reply on community. The is best done on a mobile or web browser, as you won't be able to attach a photo through the email notification you may receive. Thanks for the help! ... View more

Hi @olrowdy01 Thanks for posting to community. Since you mention that this is happening on your computer, I moved your post over to our Desktop board.   Can you tell me a little more about your computer and experience? Are you on a Mac or Windows computer? Are you using a website, or the desktop app? If you're listening from our website, what browser are you using? Thanks for the help. ... View more

Hi @yay_yes! I'm not familiar with this error message. Can you do me a favor and take a picture to share with me here. You can attach a picture in your reply directly on community. Please note, that you'll need attach the picture through a mobile or web browser, as you won't be able to include this through the email notification you may receive. Can you also confirm if the Pandora app is installed directly on your Sony TV or through a connected device, like Sony blu-ray player that is displayed on your TV. Thanks for the help! ... View more

Hi @steve_tido! Welcome to community, sorry to hear this is happening when playing Pandora. Can you tell me a bit more about your experience and computer: Which browser is this happening with? Can you also let me know the browser version. Does this happen when playing a station, playlist or both? Are you connected to a work network or personal network when at work? Do you have the same experience playing Pandora at home on a personal computer? Thanks for the help! ... View more

Hi @meaoakland! Thanks for following up. I'm happy to hear that this is resolved! Thanks for listening! 😄 ... View more

Hi @AudraAnn! Thanks for posting, sorry to hear this is happening in your vehicle. Can you tell me a little  more about your vehicle, phone and experience so I can take a closer look. What is the make, model and year of your vehicle? Do you use an aftermarket stereo? What is the make and model of your phone? How are you connected to your car - Bluetooth or USB? Do you use CarPlay or Android Auto? Have you experienced this issue only when in the car, or also when listening on your phone outside the car, like when connected to a speaker or TV? Thank for the help! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

No problem, @pgt892. I'll send you a PM shortly. 👍 ... View more

Hi @pgt892! If your account is set to Private, your stats may be hidden. I've looked it up and can post if you're okay with the date being posted here. Otherwise, I can message you privately. Just let me know. ... View more

OMG @itsyourgirlsadi! Love Six the Musical! Definitely in my top three favs. I saw this musical while I was in London and it was amazing. I considered watching it again when it came to San Francisco, but the pricing for American theater is a bit higher. I want to watch it again when I go back to London. 😄 ... View more

I'm grateful for... My senior dog 🐶 She is 18 years young Autumn 🍂 My favorite time of the year! Travel ✈️ Being fortunate enough to visit other countries and meet new people ❤️ Hope everyone has a wonderful day and upcoming weekend.       ... View more

Thanks for the follow up, @jozinho. Glad to hear Pandora is working well in Chrome. If you'd like to try Microsoft Edge again in the future and are still having trouble. I recommend trying out these support steps from our help page: Edge Troubleshooting Have a great Friday! ... View more

Hi @Kklpp420  Have you already tried disabling the battery optimization on your Samsung? If this feature is enabled, it can cause performance issues or interfere with playback when the app is backgrounded. Please try the following steps: Open your device Settings and then Apps. Scroll to find Pandora or use Search in the upper right hand corner. Select Battery Next select Unrestricted. Please note that these are general steps. Because of the numerous Android devices, we're unable to provide steps for every device. ... View more

Hi @lindybees! Welcome to community. Thanks for your thoughtful and thorough post, I appreciate it. I just got a new HomePod Mini too! I tried some testing on my own HomePod Mini with Pandora to try and replicate your experience. Unfortunately, I haven't been able to get the same message you did. I did notice I was still on version 16.6 for HomePod, but was able to update to version 17 today and I tried again. Still no luck. The only difference in our experience is that I'm currently on iOS 17. I did try a couple of different ways to replicate your experience, much of the same things you've already done. My only other suggestions would be to remove the old HomePod from the Home app, and try adding Pandora to HomePod again. Also, in the off chance it may be related to iOS 17, if possible, I would update to the latest version. If you're still having trouble after that, I'm happy to pass this along to our iOS team for further review.     ... View more

Hi @jozinho - thanks for following up. I took a closer look at your account. I just wanted to clarify that you enabled a feature called Premium Access. This allows you to play an on-demand song, album, or playlist by listening to a short advertisement. Your account will then be temporarily transitioned to our Premium experience giving you access to all the features. Once the session is over, you'll automatically be transitioned back to the free ad-supported experience. This is a little different than a trial which usually requires a credit card or debit card payment to be provided. Circling back to your experience. It sounds like when your session ended the other day and you tried to listen to another track it no longer prompts you to listen to an advertisement and instead seems to get stuck. I tried to replicate your experience on my end through your account, but wasn't able to. In your post, you mentioned this happening on Microsoft Edge. Would you mind trying another web browser like Chrome or Firefox. I'd like to determine if this is browser related issue or something broader. I appreciate your help! ... View more

I'll always love the 90s and 2000s R&B, @AlyssaPandora  - the Golden age to me. 😄 ... View more