About TannerPandora

TannerPandora · ‎12-13-2023

Hi @sandaja Definitely, interesting experience. Normally, when multiple in-home devices are affect, my first thought would be the network. I don't believe any steps I could provide would offer an immediate resolution. I'd like to pass this along to our engineering team for further review and investigation. In the meantime, I've enabled a trace on your account. For now, I'd like to focus on gathering info and concentrating on a specific device, like the Roku. Can you do me a favor and power cycle your modem, router and Roku by unplugging it for at least 5 minutes, then plugging it back in. Once you're powered back up, try playing Pandora on your Roku. Let me know the date and the approximate time you tried this and I'll take a closer at the trace logs. Thank you for the help!

TannerPandora · ‎12-13-2023

Hi @PMM The thumbs should also be included when sharing. I asked a colleague to share a station with me and all their thumbs were included, so it should appear. The content being shared based on subscription level just means that specific content, such as a playlists or albums, can be shared with with someone who doesn't have premium but they may need to start a Premium Access session in order to listen. Playlists and albums are considered on-demand content and only readily available Premium subscribers.

TannerPandora · ‎12-13-2023

Hi @kalgarath Welcome to community! The I'm Tired of This Track feature should still be available. For now, I moved your message over to our iOS board since your more recent devices are from Apple. To help investigate what may be happening, can you tell me more about your experience? What is the make and model of the device you're using when trying to use I'm Tired of this Track? Can you provide an example of a station you were listening to that you tried to use I'm Tired of this Track? Where you listening in shuffle? Thanks for the help!

TannerPandora · ‎12-13-2023

Hi @PMM You can share a station from one Pandora account to another account by visiting the station details page, tapping Share (the button to the right of the play button), and then using the copy link option to send yourself a direct link through a message or email. It's often easiest to search for the station, even if it's already part of your collection to share. Then tap the name of the station and then tap Share. Some things to keep in mind: Since this is a new account, if you haven't already, I recommend creating a basic genre station first, before sharing any stations. We also recommend not sharing your Thumbprint Radio station, as this will prevent the new account from creating one for itself. Let me know if you have any other questions. *What content you're able to share may depend on your subscription level.

TannerPandora · ‎12-12-2023

Hi @sandaja Welcome to community! Sorry to hear this happening with your new ISP. Your experience definitely sounds interesting, especially since it is only affecting some of your devices and not all. Are you aware of any network level security features that may be active, such as a VPN or network level ad-blocker?

TannerPandora · ‎12-12-2023

Hi @tjmolnar! Welcome to community. Sorry to hear this is happening on your TV. Can you tell me the make and model of your TV? Before reaching out did you try and troubleshooting? If so, can you let me know what you tried. Thanks for the help.

TannerPandora · ‎12-12-2023

Hi @Square_Wheels! Welcome to community. Glad to hear that its working now. If you run into trouble again, can you confirm if Pandora is set as the default music provider. Also, let me know what Google says when you request to play your playlist. Thanks!

TannerPandora · ‎12-12-2023

Hi @jungfrau43! Welcome to community. I moved your post over to an existing thread - How to add variety to a station. Depending on how many artists or tracks you've added as variety, you may need to tap View All to see a complete list. I'm happy to take a closer look though, can you let me know the station or stations you're having trouble with? Please include the artists that you've added that you may not be seeing now. Thanks!

TannerPandora · ‎12-11-2023

Hi @Cass-Eliz! Welcome to community. Sorry for any trouble with your Cadillac. While I don't believe any troubleshooting steps I can recommend would offer an immediate resolution I'm happy to pass this along to our engineering team. Can you tell me more about your experience? Does this happen when switching stations, using replay or something else? Can you also let me know the following info: make and model of your mobile: OS version: Pandora version: Are you connected to to Android Auto or CarPlay? Thanks for the help!

TannerPandora · ‎12-11-2023

Hi @PMM! Thanks for the follow up. Sorry to hear those steps didn't help. Also, thanks for the troubleshooting, definitely an interesting experience. I'm happy to pass this along to our engineering team for further review and investigation. While I don't have any additional steps that may offer an immediate resolution, I appreciate your patience in the meantime.

TannerPandora · ‎12-08-2023

A few years ago when I was visiting London I watched the musical Six. It was so much fun, great singing and dancing. I recommend it for everyone! Six: The Musical (Studio Cast Recording)

TannerPandora · ‎12-08-2023

For the past few years I've watched the Nutcracker at the San Francisco Ballet. They make it very magically every year.

TannerPandora · ‎12-08-2023

I'm fancy... elegant holiday soiree all the way. (see what I did there 😉)

TannerPandora · ‎12-08-2023

I have to say, I love them both. But nothing beats a cheesy holiday movie on Lifetime.

TannerPandora · ‎12-08-2023

Hi @B33fcurtains Thanks for confirming that Amazon Household is set-up for your Amazon account. Sorry for the continued trouble with this. I'm happy to pass this along to our engineering team for further review and investigation into the simultaneous stream appearing when attempting to listen from two Pandora accounts on separate Alexa speakers. We appreciate your patience in the meantime.

TannerPandora · ‎12-08-2023

Hi @hypoxic Thanks for confirming that disabling Auto Start has resolved your previous experience. Please note, it is expected that Pandora will begin playing when launching the app on a mobile device. However, as a Plus or Premium subscriber, the ability to disable this functionality is available. We appreciate your feedback around this functionality and I've made sure to pass this along to the appropriate teams for review. Thank you for being part of community.

TannerPandora · ‎12-08-2023

Hi @BornandraisedAZ Welcome to community! Sorry to hear this is happening on your Android. I've gone ahead and passed this along to our engineering team for further review and investigation. In the meantime, can you please confirm the following: Make and model of your Android: Pandora version: Also, when you say you close the app, are you force closing the app or simple moving it to the background? Does this happen when you start playback on one station or when switching stations?

TannerPandora · ‎12-08-2023

Hi @hagerz Welcome to community! Sorry to hear you're having trouble. Can you let me know the following information: Android OS version: Pandora version: Can you confirm if this happens when streaming directly from your Android or when connected to another device, such as a Bluetooth speaker? Also, can you do me a favor and please share a screenshot of what you're seeing when the app becomes unresponsive? You can include pictures directly here on community. This is best done through a web or mobile web browser. You won't be able include a screenshot if replying through the email notification you may receive In the meantime, I've enabled a trace on your account to help investigate. Can you try the following troubleshooting steps to see if they will help improve your experience: Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. After completing these steps you will be asked to log into your account. Please note that Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Thanks for the help and let me know if you run into trouble.

TannerPandora · ‎12-08-2023

Hi @pagescster Welcome to community. To confirm your experience, your PC laptop is connected to your JBL Bluetooth speaker, and when you play Pandora, you're hearing sounds and tones from your computer, but not hearing playback from Pandora? Do you have a similar experience when streaming content from other services or is this only happening with Pandora?

TannerPandora · ‎12-08-2023

Hi @Duke-Fort Thanks for following up, sorry to hear you're still having trouble. I'm happy to pass this along to our engineering team for further review and investigation. Can you confirm if this is only happening when playing Pandora through your Google browser, or do you have the same experience when using another browser like Firefox or Edge. Thank you for your help!

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