Glad to hear it, @Branden. Thank you for confirming!  Let us know if you need anything else. In the meantime, happy listening. 🎧 ... View more

Hi there, @arob6210. 👋 We recently released Pandora app version 2207.2. When you get a chance, could you try manually updating to this new version to see if that resolves the issue you're noticing? You can manually update the Pandora app from the App store on your Apple device. Tip: If no update is available, it will say Open to the right of the Pandora icon. Hope this helps. Let me know how it goes. 🎧 ... View more

Happy Monday, @MOHLovesAlaska. Thank you for today's words of encouragement. Have a wonderful start to the new month. 🎉 ... View more

Hi there, @arob6210. 👋 We reported this over to our engineering team on an internal ticket. However, we do not have an ETA or timeline for a fix. Our engineering team is still investigating.  Thank you for your patience during this process. 🎧 ... View more

Hi there, @Skillschick. 👋 Sorry to hear that you're having trouble with this. Let's try running through these steps to see if it helps with the buffering issue you're experiencing: iOS Troubleshooting I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? I hope this helps. Let me know. 🎧 ... View more

Hi there, @Juan1596garcia. 👋 Sorry to hear that you're having trouble. Based on your message, it sounds like you're referring to a Premium Access session. Premium Access: If you accept a complimentary Pandora Premium access session (by interacting with an advertisement in order to listen to content on-demand), you'll automatically be transitioned into the Premium experience, which looks a little different from our radio-only or Plus experiences.  These Premium Access sessions allow you to create playlists, or collect songs or albums to listen to right away, rather than waiting to hear them play on a station. However, you'll still have access to all of your stations under My Collection if you filter it by Stations. When your Premium Access session expires you'll be returned to your normal Pandora app experience, but we'll automatically save your on-demand music collection for your next Premium experience. You can find out more about how these sessions work here: Premium Access ++ Could you share a bit more about what is happening when you attempt to listen to songs on-demand? Are you receiving any error messages? If so, what exactly does it say? Let me know. 🎧   ... View more

Nice! Excited to listen. 🐝 ... View more

Hi there, @GPK9125. 👋 Thank you for your post. Could you share what device are you using? What is the make and model? If you're using an Android mobile device, you can use the Pandora app. However you won't be able to stream Pandora from our website using that device.  ++ The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation. If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password. If you'd like to activate Pandora on an in-home device, such as a Smart TV or Blu-ray player, you can do so using the following steps: Launch the Pandora application Select New User An activation page will appear with a code - leave this code up on the device screen as you continue From the web: Visit pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/samsung) Alternatively, from a mobile device: Open the Pandora app and go to Settings, then tap Device Activation and enter the code. Then select Continue on the in-home device. I hope this helps. Let me know. 🎧 ... View more

Hey there, @ryvibe. 👋 Sorry to hear that you're experiencing playlist repetition when listening to your My Thumbs Up playlist. Does this happen with any of your other playlists? Also, are you in Offline Mode when this occurs? Have you noticed any error messages? If so, what exactly does it say? Let me know as I'd like to report this on your behalf. 🎧 ... View more

Hey, @proxima. 👋 A small change to your account was made that should help. Could you try again and let me know if you continue to have trouble? Thanks! 🎧 ... View more

Awesome - so glad to hear that, @nancyreyner. If anything else pops up, please don't hesitate to let us know. Happy listening! 🎧 ... View more

No problem at all, @Frankc.  If you continue to have trouble, please let me know. 🎧 ... View more

Hi there, @richael2010. 👋 Thanks for your post about this. Looks like you have a free account. Please keep in mind, listening to playlists is a feature of Premium. I do see that you've initiated sessions of complimentary Premium recently. You can find out more about how these sessions work here: Premium Access Could you confirm whether this issue happens with playlists or your stations? Or both? Are you receiving any error messages other than "Loading, please wait..."? If so, what does it say? ++ Troubleshooting: I've also enabled a trace on your Pandora account in case we need to share this with our engineering team. Let's try clearing your app data. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device. Please note that you will be asked to log into your account after completing these steps. Let me know how it goes. 🎧 *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know. ... View more

Thank you for today's words of encouragement, @MOHLovesAlaska. 🌟 ... View more

Thanks for getting back to me, @lindaj764. Looks like this is your Oscar Peterson Radio station. I've looked at your account and found that you have added an errant seed, Johann Sebastian Bach, to that station.  Here's a screenshot:   In the meantime, I've gone ahead and removed this for you. I believe this is why you're hearing tracks that don't fit. In the future, you can delete the bad seed by editing your station.  To do that: From My Collection, visit your station list. Tap on the name of the station you'd like to edit. If you're a Pandora Premium subscriber, this will take you directly to the station's "backstage page."  If you're a free listener or Pandora Plus subscriber, this will start your station, so tap the the Thumb icon in the upper right corner of your screen to continue to the station's backstage page. From the station's backstage page, tap on the Edit icon (the small pencil to the left of the play icon) to edit your station, and scroll down to Station Created From. Remove this "bad seed" by tapping the small (X) beside that item. I hope this helps. Let me know if you continue to have trouble. 🎧 ... View more

Hi, @gt46l. 👋 Thanks so much for reporting this, and sorry for the continued trouble.  I have shared this with our engineering team on your behalf. At this time, I do not have an ETA or a status update. However, I can confirm that I have shared this your feedback on internal ticket. We appreciate your patience during this process. 🎧 ... View more