About AlyssaPandora

AlyssaPandora · ‎06-30-2022

Hi there, @Chankla. 👋 Music has been a soundtrack to my life. I can remember certain periods of my life and correlate them with songs or albums I listened to during those periods of time. During hard times, happy times, sad times, celebratory times, music has been a staple in my life. For me, it serves as therapy, motivation, and inspiration. It's one of my favorite forms of expression and art. Thank you for this interesting and thoughtful post. Why do you listen to music, @Chankla? 🎶

AlyssaPandora · ‎06-30-2022

Hi there, @Artlovingdevil. 👋 Looks like your account was created on 12/09/2017. Thanks so much for being a Pandora listener!

AlyssaPandora · ‎06-29-2022

Hi there, @Dee52. 👋 No worries. We are happy to walk you through this process. I've gone ahead and escalated your issue to our support team. Since we don't offer phone support, someone will reach out to you via email (the one associated with this Pandora account), to help out. If you don't see their message soon, please check your spam / junk folder to make sure it didn't end up there. 📬 Thank you for your patience during this process. 🎧

AlyssaPandora · ‎06-29-2022

Hi there, @Couldberaining. 👋 Thanks for your post, and sorry for any confusion. AutoPlay and Auto-Start are two different features within the Pandora app. I moved your post over to the Android space as it looks like you're using an Android device. AutoPlay is when an album or playlist ends, you can keep the music playing with similar songs. If you have this setting off, this has no impact on music playing when the app launches. Auto-Start enabled will allow your audio to resume playing automatically when the app launches and you start your listening session. I've included screenshots of the two settings from an iOS and Android devices: From an Android device: Could you confirm which feature are you having trouble with? Are you able to view these settings? Let me know if you have auto-start disabled as I'm happy to assist you. 🎧

AlyssaPandora · ‎06-29-2022

Hey there, @JennieC. 👋 Sorry to hear that this is happening during your listening sessions. I can share this information with our engineering team for you. Can you please write me back with an example of the following? The name of the station(s) where this occurred: The name of the artist. The title of the track that is repeating Thank you for your help with this. 🎧 *Use your mobile device only when conditions allow and as permitted by applicable law.

AlyssaPandora · ‎06-29-2022

Hi there, @Steve40th396. 👋 Nice to see you around the community space. I'd love to see an option like the one you mentioned. At this time, we have two feature requests that you may be interested in upvoting if you'd like to this option implemented: Lossless Audio Higher Audio Quality To upvote these existing feature suggestions, click on the 💙 icon next to the title of the request and feel free to leave a comment sharing your thoughts. 🎧

AlyssaPandora · ‎06-29-2022

Hey there, @JGanj. 👋 I think this would be an awesome feature. I moved your post over to this existing thread here: Bulk Add / Edit / Search Content (Stations, Playlists, Thumbs) Other folks have requested a bulk deletion feature within that feature request thread. Please upvote this idea by clicking on the 💙 icon next to the title of the suggestion. Hope to see you around the community space more often. 🎧

AlyssaPandora · ‎06-29-2022

Hi there, @neel_arunabh. 👋 Thanks for your post! Looks like you originally reported not receiving a prompt to use the uninterrupted hour. These offers are at the discretion of the advertiser. However, we can pass along your feedback. If you're not receiving the prompt as frequently as you'd like, feel free to initiate a complimentary session of Premium. You can find out more about these sessions work here: Premium Access ++ If you still feel that you did not receive the hour of ad-free music you were promised after completing the sponsored activity, could you provide some more information about your experience? How were you accessing Pandora when you received the offer? If on a mobile phone, iPhone or Android? Which of your station(s) did you hear/see it on? What time of day did you receive the offer? Did the ad ask you to watch a video, swipe through a gallery of photos, or rotate an image? After doing the activity, did you hear a voice say "your uninterrupted listening starts now" or did you see a black bar saying "Uninterrupted Listening" appear above your album art? Let me know. 🎧

AlyssaPandora · ‎06-29-2022

Hi there, @BRE3ZE. 👋 Sounds like you're having trouble. I have created a ticket with our AMP team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! 📬

AlyssaPandora · ‎06-28-2022

Hey there, @JohnSignore01. 👋 Sorry for the continued trouble. I have escalated your issue to a member of our User Support team. Someone will reach out to you via email to offer further assistance with your account and station. Please keep an eye out for their message soon. Thanks for your patience during this process. 📬

AlyssaPandora · ‎06-28-2022

Hey there, @Chusa. 👋 Sorry to hear that this is happening when you listen to your Thumbprint Radio. Could you provide a few more details about this issue? The next time it happens, please give the out of place track that plays a thumbs down and write us back with the following: The date/time the out of place track(s) played The name(s) of the out of place artist(s) on the station. The title(s) of the out of place track(s) that played. Were you able to give the out of place track(s) a Thumbs down? We can take a deeper look to see what's happening. Thanks for your help with this. 🎧

AlyssaPandora · ‎06-28-2022

Hey there, @unclebob1948. 👋 Sorry for the continued trouble. Since this involves your password, a member from our team has reached out to you privately via email to offer further assistance. If you haven't received their message yet, please check your spam / junk folder to make sure it didn't end up there. 📬

AlyssaPandora · ‎06-28-2022

Welcome to the Pandora Community, @thuff7000 @Jazzlynn172005 @Rosie16. We're happy to have you as members and hope to see you around the community space more often. 🎧

AlyssaPandora · ‎06-28-2022

Hi there, @ViCiOuS_D. 👋 Thanks so much for posting about your suggestions. We have some existing feature requests that you may be interested in seeing implemented: Adjustable / Visual Equalizer Built-in E.Q. w/ Bass Boost Enable treble, bass and other tone adjustments To upvote an existing feature request, click on the 💙 icon next to the title and feel free to leave a comment. You can also create your own suggestions here: Feature Requests Hope to see you around the community space more often. 🎧

AlyssaPandora · ‎06-28-2022

Hi, @Jp7. 👋 At this time, there isn't a way to adjust the For You suggestions within the Pandora app. Sounds like you'd be interested in seeing this existing feature request implemented: "For You" Algorithm Improvements Based on Listening Habits Only Feel free to upvote this idea by clicking on the 💙 icon next to the title of the request. Thanks for being a part of the Pandora Community!

AlyssaPandora · ‎06-28-2022

Hi there, @Cyndi1123. 👋 Sorry to hear that you're having trouble. Here's more information about how to pair: Connect through Bluetooth on your Android device Let me know if this helps. 🎧

AlyssaPandora · ‎06-28-2022

Thanks so much for your device details, @jy03. I've added this information to the internal ticket. Thank you for your patience while this is investigated. 🎧

AlyssaPandora · ‎06-28-2022

Hi there, @ReneeSO. 👋 Thank you for sharing your thoughts around this. All of the biographical and lyrical info on Pandora comes from partner services. Our partners at LyricFind provide us with lyrics, and our partners at TiVo take care of our biographies and album descriptions. I'll be sure to pass along your feedback to the appropriate party. Thanks for being a part of the Pandora Community! 🎧

AlyssaPandora · ‎06-28-2022

Hi there, @westkona. 👋 Sorry for any trouble you've experienced. Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. Since you're having trouble with your password, I've escalated your issue to our User Support team. Someone will reach out via email to offer further assistance with your password. Please keep an eye out for their message soon. 📬

AlyssaPandora · ‎06-27-2022

Hi there, @jknkmkji00. 👋 Thanks for your post around this. Looks like you're upgraded to Pandora Premium. Could you share a bit more about what is happening? Are you having trouble accessing your offline content from your mobile device? What is the make and model of your device? Have you run into any error messages? If so, what exactly does it say? The more details you provide the better equipped I'll be to help. Look forward to hearing back! 🎧

Re: The importance of Listening to Music

Re: When was my account created?

Re: Please help

Re: Android: Auto-Start Setting for Premium

Re: Song repeats on station after thumbing it down

Re: Higher Quality audio

Re: Deleting Multiple Stations

Re: Uninterrupted listening session

Re: Climbing artist

Re: Error still

Re: Thumbprint Radio playing out of place tracks

Re: Incorrect Login Error After Entering Correct I...

Re: Introduce Yourself

Re: 💡A GREAT IDEA 💡

Re: For You Section Doesn't Match My Listening

Re: Android: Bluetooth Earbuds Not Connecting

Re: iOS: Ads and Music Play at the Same Time

Re: Artist Profile Biography Feedback

Re: changing password

Re: How do I access stations for offline listening...

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