Hi, @j0rdin. 👋 Thanks for letting me know that this is still happening. I'm sorry to hear that and I understand how frustrating that can be. I've enabled a new trace on your Pandora account. Could you please try uninstalling / reinstalling while I have the current trace enabled? This will help capture information for our engineering team. I'd like to let them know that this issue is still occurring. Let me know how it goes. 🎧 ... View more

Thanks for sharing this, @MOHLovesAlaska! One of my favorite daily posts. I love the historical facts. 📚 ... View more

Hi there, @Lilf. 👋 Thanks so much for sharing your experience on the Pandora Community. I've enabled traces on your Pandora account to better understand what's happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: Android Troubleshooting Let me know how it goes and whether this helps with the audio. 🎧   ... View more

Hi there, @vannort. 👋 Sorry to hear that you're encountering this issue. I moved your post over to this existing thread to keep everything organized: iOS: Music Stops Playing Without Error Messages It sounds like you've already tried out the steps in this article:  iOS Troubleshooting I would like to report this issue to our engineers as we have an internal ticket open to investigate. Could you tell me more about your iOS device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know, and I can report this on your behalf. 🎧   ... View more

@daleslad No worries about the screenshot. Thanks for taking the time to clarify.  Yes - you are correct. From a web browser or the Pandora Desktop App for MAC computers, you'll need to hover over the album art / playlist in order to click on play. Alternatively, you can click on the name of the playlist and play from that screen as well. Please note, if you're using a computer, you won't be able to download any playlists or content. The short answer is that the tracks you download will continue to live within the Pandora app on a mobile device, so you may listen to them offline with an Android or iOS device. In other words, Pandora Premium allows subscribers to take individual songs, albums, or stations offline for listening within the Pandora app. However, it's not possible to transfer your Pandora music collection to an external music source. If you're outside of our app, or you're accessing Pandora from our website or another type of device, you won't be able to view those downloads. Let me know if this helps! 🎧 ... View more

Hi there, @clbemail. 👋 Thanks for your post! I've escalated your issue to our User Support team. Someone has reached out to you via email to offer further assistance with your password. If you don't see the message soon, please be sure to check your spam / junk folder to make sure it didn't end up there. 🎧 ... View more

Hi there, @Dragon67005. 👋 Happy to have you as a member of the Community! Thumbprint Radio uses your thumbs to create a unique listening experience. By playing both thumbed-up and non-thumbed tracks from across all your stations, we hope to bring you lots of your favorites while sprinkling in some new finds in a seamless listening journey. You can also find out more about how Thumbprint Radio works in this helpful article. You can add Thumbprint Radio to your stations by searching for it or by visiting the Pandora website. Hope to see you around more often! 🎧 ... View more

Hi there, @Rafarrell3. 👋 Thanks so much for letting us know about this. Could you share a screenshot of what you're seeing under your followers tab? Also, are you able to search for any other email addresses? Do those yield results? Screenshot: To take a screenshot on an iPhone 8 (or earlier) or an iPad or iPod touch: Press and hold the lock button (the button on the top right side) and the home button (the circular button on the bottom of your device) at the same time. To take a screenshot on an iPhone X or later: Press and hold the lock button (the button on the right side) and the volume up button (on the left side) at the same time. In iOS 13, a thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or swipe left on the thumbnail to dismiss it. To find the screenshot you just took, go to Photos > Albums and tap Screenshots. Send this photo as an attachment to your response. Thanks for your help with this. 🎧 ... View more

Hi, @SpherialDream. 👋 Thanks for sharing this song! Glad to hear that you're enjoying the tunes. Looks like this is the one you've mentioned: My Jesus by Anne Wilson Maybe @MOHLovesAlaska can add this to the Genre Songs of the Day (GSOTD) playlist tomorrow.  🎧 ... View more

Hi there, @Tubbs995. 👋 Nice to see you around the community space.  To request songs or albums to add to the Pandora collection, feel free to make those requests in this thread: Music Suggestions The moderators share all requests on this thread with our curation team on behalf of Pandora Community members.  Hope this helps! 🎧 ... View more

Hey, @daleslad. 👋 Thanks for letting me know about this. To play a playlist, you would click on the playlist of your choice and press play. You can also click on any given song in your playlist or click on the Shuffle icon to shuffle the songs that are played. Here's a screenshot from an iOS (iPhone): ++ You mentioned moving a cursor - are you using your iOS device? Or, are you using a computer then this happens? Let me know.   ... View more

Nice! Congrats, @Huskydog 🎉 ... View more

Hi, @NinteysGurl. 👋 Did you get a chance to run through the troubleshooting steps? If so, do you still have trouble? If you're still having trouble, please provide the requested information in @AdamPandora's post here. We can report this over to our engineering team for you. Let us know. 🎧 ... View more

Hi there, @gwesq7. 👋 Sounds like you may be logged into a different account on your iPhone + computer.  Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. Since this involves your email address and account, I've gone ahead and escalated your issue to our User Support team via email. Someone will be in touch soon to help out with your music / account. Please keep an eye out for their message - you may need to check your spam / junk folder if you don't see it soon. 🎧 ... View more

Hi, @skarmartin. 👋 Thanks for following up with those details. Unfortunately, Vivaldi and Opera are not supported web browsers to stream Pandora. I would recommend checking out our web specifications here: Minimum Web Specifications Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge.  ++ Ad Blocker Error: Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature:  Kaspersky Internet Security 2019 Kaspersky Internet Security 2017 Kaspersky Total Security 15 Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them. If you continue to have trouble, please reach out to the security software's or device manufacturer's support team for additional assistance. You can also bypass using your web browser to stream Pandora by downloading our Desktop App. I hope this information is helpful. 🎧 ... View more

Thanks everyone! 💛 ... View more

Thanks for the follow up, @doblack. Since you're having trouble with logging in, I've escalated your issue to our User Support team. Someone will follow up with you via email shortly regarding your account. Please keep an eye out for their message - if you don't see it soon, check your spam / junk folder to make sure it didn't end up there. 📬 ... View more

Hi there, @Jbellfhs @Lilliesartisans. 👋 If you haven't already, I would recommend running through the standard troubleshooting steps here while a trace has been enabled on your Pandora accounts. This will help us better understand what is happening. You can find those steps here: iOS Troubleshooting If the issue persists, would you mind sharing more information about your device? We'd like to report this over to our engineering team on your behalf. Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks so much for your help with this. 🎧 ... View more

Hey there, @FSUPritch. 👋 Thank you for your post! We'll be in touch via email to follow up with you regarding your account shortly. Please keep an eye out for our message. 📬 ... View more