Hey there, @Moto420dude. 👋 Could you share more about your experience? Are your downloaded playlists disappearing?  Have you signed out of the Pandora app, uninstalled/reinstalled, or been in offline mode for over 30 days?  Let me know. 🎧 ... View more

Hey, @Shelby124. 👋 Looks like you're currently upgraded to a free 30-day trial of Pandora Premium through Google Play. Could you share a bit more about your experience? Have you received any error messages? If so, what exactly does it say? What happens when you attempt to listen? Also, I would recommend running through these steps to see if it helps with being able to listen from your Android device. I've enabled a trace on your Pandora account to better understand what's happening. You can find the steps here: Android Troubleshooting Let me know how it goes. 🎧 ... View more

Thanks for letting me know, @IAMIOWAN.  If this issue persists, please let me know which browser you're using (Microsoft Edge, Google Chrome, etc.) In the meantime, I've included troubleshooting steps for all Pandora supported web browsers below. Web Browser Troubleshooting Steps: Google Chrome Microsoft Edge Safari Firefox I hope this is helpful. Enjoy the tunes! 🎧 ... View more

Hi, @tinasings10-21. 👋 Do you still have access to the email address you're using for your Pandora and Pandora Community account?  If you no longer have access to this email address, please private message me the best email address to reach you as we do not share email addresses publicly over the Pandora Community.  In the meantime, please check your private messages on the Pandora Community. You can view this by clicking on the envelope icon next to your profile photo.  Let me know. 🎧 ... View more

Thanks for sharing, @Nightcore_Anime. I'll definitely check this station out. 🎧 ... View more

Hi there, @gellavela62. 👋 If this is a new issue, where you were able to listen to music while playing this game in the past, I would recommend running through these steps.  Please note, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app. Since iPhones are made by a different manufacturer, these settings can differ from device to device. Hope this information. 🎧 ... View more

No problem at all, @danthewireman. Enjoy the tunes! 🎧 ... View more

Hi there, @danthewireman. 👋 A small change was made to your account. Could you try again now? You may need to refresh / restart your web browser to notice the change. Let me know how it goes. 🎧 ... View more

@amers38 Thanks so much for getting back to me. I've enabled a trace on your Pandora account in case we need to share this with our engineering team. I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. I would recommend doing one station when you have service (WiFi or cellular) to see if it downloads faster (versus downloading all of them at once). To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. ++ If the issue persists after running through the troubleshooting steps, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Then, I'll need to report this offline issue over to our engineering team. Thanks for working with me on this. 🎧 ... View more

Hi, @ShanicaC85. 👋 Thanks for reporting your experience.  I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: iOS Troubleshooting ++ If the issue persists after running through the troubleshooting steps, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for your help with this. 🎧 ... View more

Thanks, @ArgusRex! I've shared this information with our engineering team on your behalf. 🎧 ... View more

Love the photo, @ErinjanW. ⛅ ... View more

Hey, @HEIFLER. 👋 Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. In the meantime, could you share a bit more about what is happening? Do you receive any error messages when this occurs? Which station does this happen with? Does it happen with any of your other offline stations as well? Do you have to re-download the station each time?  Let me know. 🎧 ... View more

Hi there, @amers38. 👋 Thanks for letting us know about this. Could you share a bit more about what you're experiencing? What happens when you try to listen offline? When you attempt to listen offline, do you receive any error messages? If so, what exactly does it say? Are you having trouble downloading your offline stations? Let me know. 🎧 ... View more

Hi there, @kealahill. 👋 I completely understand your frustration.  Something to keep in mind, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app. In the meantime, it sounds like you've been able to use FB in the past and this is a recent issue. I've taken a look at your Pandora account, and I do see that you uninstalled / reinstalled the Pandora app today. Would you mind sharing the following details so I can report this to our engineering team? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for your help with this. 🎧 ... View more

Hi there, @Barbarabloemink. 👋 Thanks so much for your post. To keep everything organized, I moved your post from the Android space to this iOS thread: iOS: Pandora App Missing From Home Screen First, I would recommend checking out my post about locating the Pandora app here. Once you find Pandora, you can move it wherever you like. Touch and hold the icon with your fingertip until you see the option to add it to your home screen. Let me know if you're able to locate the Pandora app using those steps. 🎧 ... View more