Hey there, @faunax. 👋 Thanks so much for taking the time to report this along with those links. I've provided this information to our curation team for further review. Your patience is appreciated during this process. 🎧 ... View more

Thanks for reporting this, @avalonslight. I've shared this with the appropriate party on your behalf. 🎧 ... View more

Hi there, @ryecharlotte. 👋 Thanks for posting about this. I've sent over the receipts for the last two months to the email address you've provided. If you don't get them soon, please check your spam / junk folder to make sure it didn't end up there. Let us know if you continue to have trouble with this. 🎧 ... View more

Hi there, @arkwolf. 👋 I moved your post over to this existing thread: How to scrub through tracks Sorry for any confusion around this. As a Premium subscriber, you have the ability to listen to on-demand content. With albums, playlists, and by clicking on individual songs to stream, you can scrub tracks to move back or forth by pressing the progress bar at the bottom of the Now Playing screen. Something to note: Due to licensing restrictions, this feature is not available when listening to stations. I hope this information is helpful. 🎧     ... View more

Hi there, @bburrus. 👋 Thanks for visiting the Pandora Community. Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts. As long as each person on the family plan is on their own account, you can all listen to Pandora at the same time. However, you still won't be allowed to play music from a single Pandora account on multiple devices simultaneously. For those occasions when two personal devices are needed to be playing at once, or for use with an in-home device, such a speakers, it's suggested to create a specific account for that device. Sounds like you're having trouble with your devices. Per your request, I've gone ahead and created an email support case for you. Keep an eye on your inbox for their upcoming email. 📬 ... View more

Hey there, @Nancy815 @sublimetart.  👋 I moved your posts over to this existing thread: Direct billed: Update credit card Sorry for any trouble you've experienced. Looks like you're both upgraded directly through our website. Please use the following directions to change your billing information or subscription plan. To change your subscription from a computer: Using your computer, log in to the Pandora website. Click the icon (initial or picture) in the upper right corner > Settings > Subscription. Enter your new billing information or click Switch Plans to choose a different subscription plan. Click Save when finished and enter your current password when prompted for confirmation. To change your subscription from a mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.) Select Update to enter your new billing information and Save your changes. Select Switch Plans to change your subscription option and Confirm. Any changes you make to your billing information or subscription plan will take effect upon the next renewal date. ++ @sublimetart updating your payment information or upgrading your account won't cause you to lose your playlists, stations, or thumb feedback. If you have any trouble with this, our team is happy to help here: Email us Hope this information is helpful. 🎧 ... View more

Hey there, @RMP-1. 👋 Sorry to hear that you've been having trouble with resetting your password.  I've created an email case with our support team so they can offer private assistance with your account and password. Thanks for your patience and please look out for the email message soon. 📬 ... View more

Hey there, @Beforegenx. 👋 Sorry to hear that you're having trouble with buffering during your listening sessions. Is this happening on a particular device like a computer or your mobile? If on a computer: What is the browser and version: If on mobile: What is the make and model: OS version: Pandora version: Are you connected to your work WiFi or cellular? Other than buffering, have you received any error messages? If so, what exactly does it say? Thanks for your help with this. 🎧 ... View more

Hey, @ElevateBio. 👋 Thanks for visiting the Pandora Community. Your receipt for September has been sent over.  Hope you have a great start to your week! ☀️ ... View more

Hey, @nkimberlain. 👋 I completely understand where you're coming from. Thank you for upvoting the idea to express your interest in seeing that option implemented.  While I know this doesn't address your request, there are a couple of options. Our 3rd party vendors like Apple and Google Play typically send over monthly receipts automatically. Subscribing to the annual option would require one receipt request. In the meantime, your feedback for this functionality has definitely been noted. We appreciate you taking the time to share your thoughts.  In the meantime, your receipt has been sent over to your email. 📬 ... View more

Hi there, @afgarnett. 👋 Happy Monday! I've processed your request and receipt has been sent over to your email address. 📬 ... View more

Hey there, @ChuggimusPrime. 👋 I moved your post over to this existing thread where Pandora users can request a copy of their receipt: Direct billed - Copy of Invoices/Receipts Currently, there isn't way to obtain a copy of your receipts for your Pandora through the website or app if you have a direct-billed subscription.  Another member of the community created a suggestion in the Ideas space about this. To express your interest in seeing this option available, please give this idea an upvote by clicking on the 💙 icon next to the title: Ideas: Ability to view billing history In the meantime, a copy of your latest receipt has been sent over to your email. 📬 ... View more

Hey there, @PCMike. 👋 Thanks for letting us know about this. Sounds like you're having trouble with the wrong genre playing on certain stations. I moved your post over to this existing thread: Hearing out of place tracks on station Could you share more details about your experience? Which station(s) have you noticed this issue with? Are you in Shuffle mode when this happens? We appreciate your help with this. 🎧 ... View more

Hi there, @tommyJ716. 👋 Thanks for your thoughts around this. I moved your post over to this existing thread to keep everything organized: Ad Feedback - Repetitive Ads The ads that play on Pandora are delivered according to agreements we have with our advertisers whose contributions make Pandora possible. Unfortunately, there's not a way to control the kinds of ads that play on your stations, or to stop particular ads from playing. However, I've noted your request for this functionality. At this time, there isn't a way to rate advertisements during your listening sessions. Another community member would like to see this option implemented and created this idea thread here: Ideas: Choose Types of Ads / Rate Ads You can upvote the advertisement and/or leave a comment to express your interest in having this option available to you. For more information about how ideas work on the community, check out our Ideas Policy & FAQs.       ... View more

Hey, @lillyanroseneal. 👋 Thanks for your feedback around this; I completely understand where you're coming from. Due to licensing restrictions, we have to limit the number of Premium sessions per account. If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website. In the meantime, another community member created this idea that you can upvote here: Ideas: Disable Premium Access Limitations For more information about how ideas work on the community, check out our Ideas Policy & FAQs.  Hope to see you around the community space more often! ... View more

Hi there, @toliveir. 👋 Thanks for visiting the Pandora Community! I moved your post over to this existing thread to keep everything organized: Tax Exemption As a general rule, any time you play music in a public place, you must have the proper licenses and pay the required royalties. This license requirement helps fairly compensate artists, authors, composers, publishers and other rightsholders. Pandora is only authorized to grant you a license to use the Pandora service for personal non-commercial purposes, as stated in our terms of use. However, under the U.S. Copyright Act, the performance or display of a work by instructors or pupils in the course of face-to-face teaching activities of a nonprofit educational institution may, in certain, limited circumstances, be exempt from certain license requirements. You should consult the venue in which you are speaking, the institution which is conducting or sponsoring the conference or workshop, or your own attorney for advice on whether your use of the Pandora service might qualify under this or some other exception to the licensing requirements of the U.S. Copyright Act. In the meantime, I've gone ahead and sent over the receipt for you. Please check your inbox soon. 📬 For any further questions about this, please reach out to our support team here: Email us   ... View more