Thanks for reporting this, @Thatguy78. I've gone ahead and passed this along to the appropriate party on your behalf. 🎧 ... View more

Happy Latinx & Hispanic Heritage Month! ❤️ ... View more

Hi, @motu. 👋 While looking at your station, it does appear that you've added an excessive amount of seeds to that one station. Adding variety to a station doesn't narrow the song pool that Pandora chooses from, nor does it increase your chances of hearing a particular song or artist. Rather, it opens up your station to a lot of variety, which can make for some undesirable matches and can cause issues with the station. In the meantime, I would suggest editing this station to remove some of those extra seeds to see if that helps with the error message you're seeing. As a general rule, stations seem to work best with no more than 3-4 seeds added. ++ Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved. However, the info you've provided is helpful and I've made sure to pass it along. I've also made a note regarding your experience. Thanks very much for your patience in the meantime! 🎧 ... View more

Hi, @muchomundo. 👋 Could you confirm whether you're using Shuffle when this happens? Thanks! 🎧 ... View more

Hey there, @LisaWaterbury. 👋 Sorry to hear that you're experiencing crashing during your listening sessions. Battery Optimization + Sleeping Apps: When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app. If you own a Samsung device, you may also want to check your Sleeping Apps settings. ++ Reporting + Device Details: If those steps don't help, I can report this for you. It's helpful to know the following about your device: Model: Carrier: Android version (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Let me know. 🎧 ... View more

Hey, @Thatguy78. 👋 Does the song you've deleted reappear? Have you tried running through the standard troubleshooting steps yet? If not, please try out these steps while I have a trace enabled: Android Troubleshooting If the issue persists, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. 🎧 ... View more

Hi there, @Dcammisa. 👋 Thanks for sharing your experience. We've notified our engineering team about this and they are working on it. The last update for this can be found here.  We appreciate your patience during this process. 🎧 ... View more

Hi, @toddba. 👋 Sorry to hear that you're encountering a similar issue. Something to note, your offline collection will be removed (not deleted) if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. That being said, you can re- download content for offline listening.  I'd like to report this accurately - could you clarify a bit more about what is happening? After updating to iOS 16, were you logged out of your Pandora account? When signing back into your account, have your downloads disappeared completely? Or, are you able to re-download them? When you sign back in, is your entire collection missing? (Ex. you're unable to view any of your stations)?  ++ Device Details: It's helpful to know: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: iOS 16 Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know, and I can report this to our engineering team on your behalf. 🎧 ... View more

Hi there, @caleb_gt. 👋 Thanks for pointing that out. I've gone ahead and updated the solution to this thread. At this time, it isn't possible to remove or block individual followers, but you can prevent any account activity visibility by changing your account settings to a private profile: Open the Pandora app. Tap on Profile and then the Settings gear in the upper right corner.  Next select Privacy and under Listening Activity, select Pandora Profile to toggle Public sharing off. Note: While your listening history and account will not be visible to others, you may still see those individuals listed under your Followers.  In the meantime, I've made a note of your experience. 🎧 ... View more

Thanks for the update, @info1. Please let us know if anything else pops up.  In the meantime, happy listening! 🎶 ... View more

Thanks for the uplifting message today, @MOHLovesAlaska. 👍 ... View more

Hi there, @Stopthrobospons. 👋 We're happy to look into this, however without the requested information, we won't be able to do so I've enabled a trace on your account to help us better investigate. The next time this happens please take note of the approximate time and date, along with the name of the station. We can take a closer look at what may be happening. Also, please confirm whether you using your iOS device or your computer. If you're using a computer, which browser are you using? Or, are you using the Pandora Desktop app? Thanks so much for your help with this. 🎧 ... View more

Hey there, @vipra1974. 👋 Sorry to hear that this happened. I'd like to share this with our engineering team. Could you share a screenshot of what you see from your iOS device when attempting to view your collection? It's also helpful to know: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: iOS 16 Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? ++ Lastly, please check your private messages as I need to confirm the correct email address you're noticing this issue with. Since we don't post email addresses publicly, I have reached out via private message (via your community account). Thanks so much for your help with this. 🎧 ... View more

Next Question: What's something you'd name your next pet? I like the names Sunny or Sonny!  Sunny by Hippie Sabotage Next Question: What is/was your favorite subject in school? ... View more

Hey there, @Mightsrain. 👋 Thanks for sharing your experience, and sorry for the continued trouble. Which artist(s) have you noticed this issue with? Also, have you tried clearing the app data? If not, I would recommend trying out these steps: Android Troubleshooting ++ If the issue persists, I can report this over to our engineering team. It's helpful to know: Model:  Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.): Does this happen on WiFi or Cellular Data? Or, both? Let me know how it goes. 🎧 ... View more