Hi there, @atagmee. 👋 Sorry to hear that you're encountering this error message. I've enabled a trace on your Pandora account in case we need to share this with our engineering team. Does this happen with any podcast you attempt to listen to? Or does this occur with specific podcast(s)? If so, which one(s)? Does this occur when you listen to music as well? ++ You mentioned having trouble listening from your mobile device too. Do you receive an error message when you attempt to listen on that device? Let me know. 🎧 ... View more

@warpigs46777 Thanks so much for confirming those details.  I've enabled a trace on your Pandora account, could you try running through these steps? You can find the steps here: Android Troubleshooting If this issue continues after the troubleshooting, could you share the following? I'll need to let our engineering team know about this.  Model:  Carrier: Android version (Settings > About Phone): Let me know how it goes. 🎧 ... View more

Hey, @Rebelwood-1488. 👋 Nice to see you around the community space. This feature is only available to our current Pandora Plus, Pandora Premium, or Premium Family subscribers. You can only listen offline from iOS or Android mobile devices, Apple Watches and Fitbits.  For more info about how Offline Mode, feel free to check out this helpful article: Offline Mode + Downloads If you're interested in a free trial to check out offline mode, let me know. 🎧 ... View more

Thank you, @Jsfeltner. I've shared this with our engineering team. 🎧 ... View more

Hey, @True2blue. 👋 I moved your post over to this existing thread to keep everything organized: Android: Premium Session Length Looks like you have a free Pandora account. Listening to content on-demand (including playlists) is a feature of Premium. I do see that you were able to create one playlist. This playlists still exists and will be saved for your next Premium experience. In the meantime, please check out the accepted solution for this thread here.  For more information about how complimentary sessions of Premium work, you can check out this helpful article. If you want more information about a longer Premium trial, feel free to let me know. 🎧   ... View more

Hey, @Hooligan. 👋 I moved your post over to this existing thread: Listening to Music while Using Other Apps / Games Please note, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app. Since iPhones are made by a different manufacturer, these settings can differ from device to device. If this is a new issue, where you were able to listen to music while playing this game in the past, I would recommend running through these steps. 🎧 ... View more

Hi there, @warpigs46777. 👋 Nice to see you around the Pandora Community space. We believe this issue has been resolved with Pandora app version 2105.1. If you haven't already, I would recommend updating to this recent version. Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Touch the menu icon in the upper left and select My apps & games. Apps with available updates are labeled Update. Choose any appropriate apps and tap Update. Tip: In some cases, you may need to restart your device to update an app. If you continue to have trouble after updating, please let me know. 🎧 ... View more

Hi there, @Jsfeltner. 👋 Thanks for reporting this. Your issue sounds related to this existing thread: iOS: Songs Repeat After Playing We've created an internal ticket so our engineering team can investigate / fix as other listeners have reported similar experiences.  Would you mind providing the following information so I can share this with our iOS engineers on that ticket? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? We appreciate your help with this. 🎧 ... View more

@Therealdyl_97 No problem at all - thank you for taking the time to report this and provide those helpful details. All updates will be posted on this thread. As of now, we have opened a ticket with our engineering team with the information you've provided. This is on their radar and they are currently investigating. We appreciate your patience while they work on this. 🎧 ... View more

Hi, @jojo0722. 👋 Sorry to hear that uninstalling and reinstalling the app did not resolve the issue. I'd like to report this issue to our engineers for further investigation. Could you help by providing a little more info? Make and model of your device; Mode: Desktop or Tablet? Network (Wi-Fi or 3G/4G/LTE); Pandora version (under Pandora Settings on the bottom left); Windows version & build; Are there any error messages? If so, what do they say? Are you able to stream Pandora normally through a web browser like Chrome or Firefox? Thanks so much for your help with this. 🎧 ... View more

Hey, @giantspeck. 👋 Thanks for posting about this. Someone from our User Support team will be in touch via email to help out with your account soon. 🎧 ... View more

Awesome, @DanTheMan0801. So glad to hear that! If anything else pops up, feel free to let me know. In the meantime, happy listening. 🎧 ... View more

Sounds good, @Kbrat. 👍 Feel free to let me know how the troubleshooting steps go. If you continue to experience this issue after troubleshooting, I can report it over to our engineers. I would need the following details about your device in order to report this accurately: Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Hope this helps. Thanks for sticking with me on this. 🎧 ... View more

Hi there, @adriankessel. 👋 We've reached out to you via email to offer further assistance with this. Thanks for your patience during this process. 🎧 ... View more

Based on the quiz, my mode is Future Fire 🔥 Happy Black Music Month! 🎧 ... View more

Hi there, @Kbrat. 👋 Thanks for letting us know about this. Do any error messages pop up before or after the app crashes? Have you tried out the standard troubleshooting steps? If not, I would recommend running through these steps while I have a trace enabled on your Pandora account: Android Troubleshooting Let me know how it goes. 🎧   ... View more

Hey, @Oneslow323. 👋 Thanks for letting us know about your experience.  Did you get a chance to try out these steps yet? You can find them here: iOS Troubleshooting If you continue to have trouble with this, please provide the requested information here.  *Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi there, @mlptampa2. 👋 Thanks for posting about this, and sorry to hear that you're having trouble on multiple devices. For your Computer: Are you using a MAC or Windows computer? You mentioned reinstalling apps on both - just to confirm, are you using the Pandora Desktop App?  For your TV device: Could you share more information about your TV? What is the make and model of your TV? Which internet / cable service provider do you use? Let me know. 🎧 ... View more