@Rach3632 I was able to capture a screenshot of what you're referring to. But your screenshot indicates you may be listening from the phone rather than the speaker. Based on your message, it seems like you're using bluetooth to stream Pandora to your Amazon speaker device.  Let's try re-pairing the Bluetooth connection between your device and the phone. To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." ++ Also, have you tried linking Pandora with your Amazon Alexa device (rather than using Bluetooth)? If you're interested, you can try linking the two using these steps. Let me know how it goes. ... View more

@porchlight Yes! Per your request, a member from our User Support team has reached out to you via email to offer further assistance with this.  If you don't see the email shortly, please check your spam / junk folder to make sure it didn't end up there. 📬 Appreciate your patience!  ... View more

Hi, @Rach3632. 👋 Thanks so much for pointing this out. I'd like to gather more information about your iOS device. Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Would you mind sending over a screenshot of where you see the Amazon Echo labeled as headphones? (If you need instructions, please let me know and I can share them in my next post) Let me know. 📲   ... View more

Hi there, @hrvjet. 👋 Thanks for letting us know about this. Could you also provide the following so that I can report more details over to engineering? Exact model of your iPad and iPhone device (Gen 6, iPhone XS Max) iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Appreciate your help with this! ... View more

Hi there, @Amy2 @Stevorino505. 👋 Sorry to hear that you're running into trouble with Shuffle on your iOS devices. We reopened this ticket with our engineering team. I moved your posts to a separate thread for "Shuffle Option is Missing". If you haven't already, please try out these steps to uninstall / reinstall. If the issue persists with the Shuffle option missing completely, please share all pertinent information so that I can report your individual experiences with our engineering team: Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks so much for your help with this!  ... View more

Hi, @Ernie. 👋 Your post was moved over to this thread as other listeners have run into similar issues with shuffle.  You can add a screenshot to your post by clicking on Reply > the Camera Icon. From here, you will be prompted to upload a photo to add to your post. I've attached my own screenshot below.   ... View more

@Keithmadruga Thank you for this helpful information. As promised, I've added your details to the ticket for engineering. Again, I'm sorry that the rearrangement/saving functionality isn't working from your Android device. Our engineering team is working diligently on a fix. ... View more

Hi, @Hydrax. 👋 I moved your post over to this thread as other listeners have experienced trouble with the shuffle button not working. Sorry about the trouble with shuffle. Would you mind running through these troubleshooting steps on for your desktop app while I have a trace enabled on your account? Appreciate your help with this! ... View more

Hey there, @porchlight. 👋 I'm very sorry to hear that you're having issues with the explicit filter. I definitely understand the impact this can have on your listening sessions especially with your child.  I've gone ahead and checked your account via our User Support team. Your account has the explicit filter enabled -- meaning you *should not* receive any explicit content when listening. To clarify, if you were to enter your password and click on the icon -- it would allow you to experience uncensored tunes.  ++ There is also a thread in the My Collection board of the community where other listeners have run into similar issues: Explicit Content filter is not working  In the meantime, could you provide further details about what is happening? The name of the station where the explicit track(s) play The name(s) of the artist(s) The title(s) of the explicit track(s) Were you able to give the track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? Let me know, and I can take a deeper look to see what's going on for you.   ... View more

Hey, @Keithmadruga. 👋 Thanks so much for letting us know about this. Sorry that you're also experiencing this issue. If you feel up to, please share the requested info in my message which can be found here. In the meantime, I'm sharing your comment with our engineering team as we have a ticket open for this issue in our internal system.  Appreciate your patience during this time!  ... View more

Hi, @ammoss110291. 👋 Sorry for any trouble you've experienced. Sounds like you're referring to a featured playlist. Some Featured Playlists may have been added to your music collection based on your listening history or to make you aware of playlists you might enjoy. Featured Playlists are unique song collections that are crafted by Pandora and personalized based on your music tastes. You can use the following steps to remove Featured Playlists from your music collection. To un-collect a playlist from a mobile device: Go to My Collection.  Press and hold the name of the playlist you'd like to remove. Tap the highlighted Collected icon to the left of the play icon.  To un-collect a playlist from your computer:  Go to My Collection. Hover over the playlist's album art and click the ellipsis (three dots)  Select Remove from your collection.  If you'd like to re-collect these playlists later, you can find them through For You. You can also search for them by name. At this time, the option to turn off all featured playlists isn't a feature of Pandora. If you'd like to see this implemented, feel free to create a feature request here as other listeners may be interested in this too. ++ If you still have trouble with this, please let me know the exact name(s) of the playlist(s) you're having trouble with. A screenshot would be helpful too, if you're able to send one. Thanks so much for posting on the community! 🎶 ... View more

Hey there, @Chinaspringirl. 👋 Sorry to hear that you're having trouble logging into your account. What error message is popping up when you attempt to log in? Also, would you need assistance with resetting your password? If so, please let me know and I can have someone from our User Support team send over a temporary password. I look forward to hearing back! ... View more

Hi there, @jryannaccone. 👋 Thanks so much for providing the requested information. This is extremely helpful for when our engineers to diagnose and fix issues for listeners. I moved your post over to this thread as it's a newer thread for any issues post update 2002.2.  I've shared your experience and information with our engineering team. Appreciate your patience while we work on this!  ... View more

Hey there, @kendi_Xo. 👋 Thanks for pointing this out! I understand what you mean when you're trying to listen from your speaker, glad you kept it and reached out about this.  In the meantime, please try out these steps for your Chrome browser. I've enabled a trace on your account in case we need to share this info with engineering. I've seen a few mentions of a "loud buzzing noise" in this thread.  ++ If you still have trouble after those steps, could you please provide a few more details as indicated in my post here? Also, have you tried using the desktop app? Thanks so much for your help with this!    ... View more

Hey there, @Andreuz-Music. 👋 Thanks so much for joining the Pandora Community! I moved your post over to Community Chat to keep the space organized.   Artists can share their music in the Playlist Swap section of the community. You can share a link to your music on the Pandora platform, not from any external sources / platforms.   As a new community member, feel free to check out our Community Guidelines here.   Hope this information is helpful. See ya around the community  🎧 ... View more

Hi, @Andreuz-Music. 👋 Welcome to the Pandora Community! Thanks so much for sharing and congrats on your album submission 🎶 ... View more

Hey there, @zanzibarbob7. 👋 I moved your post over to this thread in the iOS section of the community. The short answer is no, you won't need an activation code to listen after upgrading to a new subscription plan. Once you upgrade, your account should reflect your new subscription status immediately from your device. I reached out to User Support, and your account is officially upgraded to Pandora Premium. I would recommend refreshing the Pandora app by exiting and then, relaunching it on your iPhone. Let me know if you continue to have trouble with this. 🎶 ... View more

Hi there, @shellshell. 👋 Sorry about that! Another option to try is to make sure that Pandora is set to "off" for your Sleeping Apps. You can access this setting in the Device Care menu. Click on Battery, and then, click on More options. Click on Settings > Sleeping Apps From your Sleeping Apps, you should be able to long press Pandora.  Once you're able to view the App Usage for Pandora, you'll want to make sure that the put app to sleep button is toggled to the OFF setting. ++ If you still have trouble, could you provide the following info? Model: Samsung Galaxy Note 9 Carrier: Android version (Settings > About Phone): Pandora Version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Let me know, and I can report this. ... View more

Hey there, @Heathj. 👋 Sorry to hear that you're having trouble with Shuffle. I understand how frustrating this can be. Are you listening to Pandora on a computer or on a device? A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? If you're able to, can you provide me with a screenshot of what you're seeing? Let me know, and I can follow up with you. ... View more