Flanda
Underground
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Hi. This was resolved with the latest update. Everything works. I thought this case was closed, sorry Thanks!
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Alyssa. Thank you for fixing this! With the latest update I see all my Sonos speakers as well as my Chromecast audio device and can cast to them directly. I can do it at both my locations! Thank you again.
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Alyssa. I think I know what the issue is, and it could have gotten a very simple answer. Does Pandora support ANY Airplay devices, including Sonos speakers directly? I am not talking about the Sonos integration with Pandora, which has very limited functionality. I'm taking about being able to cast directly from Pandora to any speaker in a Sonos system. What I discovered is that Pandora does not. Pandora only supports Chromecast devices. The reason I see the cast icon in one location and but not the other is that I have a Chromecast audio device only at my home. That's why it always works with Spotify no matter where you are, because they support Airplay and Sonos systems. I failed to recognize in the screenshot i submitted (and Pandora did too) that the icon is a Google cast icon. So now the question for this thread is when will Pandora support direct Sonos and Airplay speakers, if that indeed is the issue. Again, it's not the Sonos app integration. What I want to do is cast to any Sonos system devices directly from the Pandora app. If the answer is never then to me it is a serious omission and Spotify becomes the better service worthy of my subscription.
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I came back to my home network and guess what, the icon appeared. Buy I think I know what's going on. I only see my Chromecast audio device, not my Sonos, AppleTv etc. there is no Chromecast Device in my remote location so that why the icon is not there. So why is the Android Pandora app not showing me Sonos speakers to cast to? I have the latest version.
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Sorry to have taken 3 months to return to the remote location for continued testing. I followed all the Android troubleshooting steps and I still cannot get the speaker icon to appear in the Pandora app in the remote location. I am using the same Pandora account that I use in home location, there are Sonos systems at both locations, but I can only see the speaker icon on my home system, not the remote. Spotify works no problem on the same phone and with the same account, on the different Sonos systems and different Wi-Fi networks. I tried disabling location services, reinstalling the app, verified installation in internal storage, as well as clearing cache and storage but to no avail. I'm using a Motorola G7 Power and somehow Pandora will not display the cast icon (see earlier photo) at the remote location only. I'm assuming this is because the app is not discovering the available Sonos speakers for some reason, which are online working normally and are discoverable by other apps. There are no settings on the Sonos system that would restrict Pandora but not Spotify as far as I can tell. The Pandora app is working normally otherwise, but definitely not liking something about the remote speaker system or me being in a location other than my home network.
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Sorry, I wasn't clear on that. Yes, I am using the same Pandora account at both locations. So everything is exactly the same with respect to the Pandora account and my phone and the only things that change are my location, the Sonos system (and account) and the Wi-Fi network (new IP address). BTW, I tried closing all apps, rebooting, reopening apps, logging out, logging in etc. etc....standard stuff to no avail. Weird. Sounds good. I will do that when I have the chance. It may be a while, however. Thanks for your support!
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Thanks Adam. The icon I refer to appears on the bottom right. There is no battery optimization per the Android troubleshooting guide. Pandora itself runs perfectly fine when I'm at either property without needing to modify any Android settings from one place to another. The only difference is whether the app displays this icon which, as I understand it, appears only when available speakers, Sonos or otherwise are discovered over the same Wi-Fi network by the Pandora app. Given the required network and speaker environment, however, is appears it is not the only thing the app is looking for. I thought to check the Pandora app location permission and it was set to not allowed. Unfortunately, I can't change this and test because I just left the second location where I have the issue and it is far away. But if this was really the solution, why would it work in one location but not the other? Presumably the icon would not show while at either property until I allowed the app to use my location. Why would it require it in one place but not there other? Could it be a bug? Thanks for your help!
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Puzzling problem. I have two properties. Both have Google mesh Wi-Fi networks and Sonos speakers all over, each with it's own Google and Sonos accounts. I have a Motorola G6 Android phone with the latest Sonos and Pandora app versions. For each property, both my phone and the Sonos system are on the SAME Wi-Fi network. So the apps are up to date and on the same network in each of the properties. In one house, using the Pandora app, the casting icon shows in the bottom right hand corner of the now playing screen. Tapping the icon shows the available Sonos speakers as expected. In the second property, however, the casting icon doesn't show at all, so I'm unable to cast anything from my phone to any speaker. I tried Spotify and I am able to cast on any speaker at each property without problems. Other people with iPhones using Spotify have no problems. I am both the network and Sonos Administrator for both properties and I have nothing special configured that I believe would prevent only MY Android phone running the Pandora app in the second property to not show the icon. So I am suspecting the problem is with Pandora. Again, Spotify works perfectly in both places. Any ideas?
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