Hi @joleenw 👋
Thanks for posting your first post!
To keep things organized, I moved your original post on to an existing thread under Desktop: No Music Plays.
Playback Issue: Troubleshooting
This playback issue sounds related to a problem with the browser you're using. I suggest performing troubleshooting steps for your specific browser to see if the music will start playing again.
Google Chrome Troubleshooting
Safari Troubleshooting
Microsoft Edge Troubleshooting
Firefox Troubleshooting
If you're using our desktop App, please try out these troubleshooting steps for your PC or Mac.
Desktop App Troubleshooting
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Album cover not matching the song
For the next song that you see that doesn't match the album cover, would you mind taking a screenshot of what you're seeing so that I can send that info to the appropriate parties?
To take a screenshot on your iMac:
Hold down the Shift key and the Command key
Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop
If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.
Lastly, attach that screenshot as a photo on the next reply
Hope this helps, let us know how it goes!
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