@zzsplaylist I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

Hi @zzsplaylist welcome to community. I've created a new post, since the previous issue with shuffle on web has been resolved. It sounds like you may be experiencing a new issue with shuffle. I was able to use shuffle on my personal account on web, using Firefox and Chrome, as well as the Desktop app. Additionally, I see that shuffle is available on your account as a Premium subscriber. To help further investigate, I've enabled a trace on your account. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Let me know.   ... View more