About TmacPandora

TmacPandora · ‎07-08-2020

Hey @RapidCorrus. We're aware of this bug and we recently made a fix that should be rolling out soon. You should see the fix in the next couple of weeks. Thanks for bringing it up.

TmacPandora · ‎04-02-2020

Hey @Rmiles2257. When you're playing a station in the Android app, you should see a mode button right below the station name at the top of the screen. It would be defaulted to "My Station". Click that and you can select "Deep Cuts". Glad you're enjoying the station modes. I love them myself. Started listening to "Discovery" mode on my Queens of the Stone Age Radio last week and heard a lot of awesome stuff I haven't heard before. Was listening to that for 3-4 days straight.

TmacPandora · ‎01-22-2020

Hi @owen22, Sorry, you're still having issues. Factory reset may do the trick, but I can't recommend or guarantee that will fix anything and I'd feel really bad if you went through that and it didn't fix the issue. I've been there and done that with apps in the past too though. Is there another playlist that you download alongside the "CLASSIC" one? If so can I have that link too? Do they have any of the same tracks on them? I'm curious if there's some conflicting track data error that may be happening. Have you created any new playlists and downloaded them? Do they work?

TmacPandora · ‎01-16-2020

Hey @owen22 , Thanks for the link. I grabbed the "CLASSIC" playlist and added a copy of it to my test account. I then downloaded it and reintroduced the bug that broke it and got it into the broken state. At that point, I couldn't redownload it as you said. Then I did a relogin. I signed out and signed back into the same account. That cleaned up the data correctly on my app and the download started working again. I was able to download "CLASSIC" and play it offline. Have you done a "sign out/sign in" directly? Not clearing the data and doing a sign in, but actually performing "Sign Out" from the Profile>>Settings page and signing in after that?

TmacPandora · ‎01-14-2020

There was an outage yesterday in the AM. Are you still having issues @skipperdr?

TmacPandora · ‎01-13-2020

Hey @owen22, Thanks for the info. Those are larger playlists than we're generally used to seeing. There's probably some bug in there we need to address on the redownload process for larger playlists. Or there's some issue with the specific content that we're attempting to download. Can you do me a favor and copy the share links of those two playlists and paste them here? You can navigate to the playlist page, click "share" then select "Copy link". If you get them here, I can then add them to my test account, get it into the bad state and then try to recover. Hopefully, I will see your issue and can then fix it. I'm very sorry you're in this state.

TmacPandora · ‎01-07-2020

@DMG @jaygerwolf @nmeisberger @stuco @jvanwals @TheIceMan333 There's a fix coming in release 2001.1 which is ramping up now. You should see it in the next week. Thanks for reaching out and let us know if you see more issues.

TmacPandora · ‎01-06-2020

@owen22, sorry you're still having trouble. Can you give me more detail on what issues you're having specifically? You're downloading playlists correct? Are they not downloading? Do they look downloaded but don't play? If the issue is with playlists, I think it is, can you give me specifics on the playlists you're downloading? Are the curated or ones you've created? How many tracks are in them?

TmacPandora · ‎12-22-2019

Hey @NateP, What specifically are you experiencing? Have you gone back online on the app to correct the downloads? They need to be redownloaded after the bug on 1911.2.

TmacPandora · ‎12-20-2019

Hi @marco1, We've been hearing about users have background issues for a while now, but haven't been able to repeat anything in the office. It seems to have started ramping up around September. Any info you have that would help would be greatly appreciated. I have a few initial questions. What kind of phone? Does it happen on wifi, data both? Is it a consistent stoppage or sporadic?

TmacPandora · ‎12-20-2019

Hey @owen22 et al, The fix was rolled out yesterday on 1912.1. Very very sorry for the bug.

TmacPandora · ‎12-03-2019

Hello @Horace and @Brookie33, Sorry that you got into that state. We're aware of it and are investigating a permanent fix. Meanwhile, the workaround is to go into application settings and clear the data of the Pandora app and login again. Sorry for the inconvenience.

TmacPandora · ‎11-11-2019

Thanks again for all the info @BriGuy832.

TmacPandora · ‎11-11-2019

Thank you very much for all the info @BriGuy832. I see some good leads in traffic. I see the Gambino track. It's been hard tracking this one down. We haven't been able to reproduce it in the office. Few more questions after looking at the trace. When was the last time you logged out/logged in? Have you changed your station downloads at all as in marking stations for download or clearing downloads or have you left that stuff alone?

TmacPandora · ‎11-11-2019

@BriGuy832 , thank you for getting back to me on this. I appreciate it greatly. It looks like you're a Plus user so you should have some downloaded stations. I just turned a trace on your account to I can now see the server traffic to try and figure out what's going on. Let me know the next time it happens to you.

TmacPandora · ‎11-04-2019

Hi, @Nikky If you can give us more details around the questions I asked above it would be a huge help in getting us closer to the root cause on this issue.

TmacPandora · ‎11-01-2019

@Natalie, @sandracato08, @Rpettis07, we've been seeing a lot of complaints about playback stoppage and it's been a very high priority for us to get fixed. The difficult part for us is that we haven't been able to repeat the problem in the office. I'm hoping you can help us out. The more info, the better. Here are some initial questions I have. 1) Are you seeing the playback stop on stations, albums or playlists? All of the above? Is it something specific that's not playing correctly or does it happen on anything you play? 2) Are any of you downloading this content you're having playback problems on or have you downloaded the content on pandora at any point? 3) Do you see the problem on a specific network like when you're at home, work, driving? 4) Can you give specific times that the playback stoppage is happening to you so I can try to track down the issue in our analytics? the content you were listening to would also be a huge help. Thanks for taking the time to bring your issues to us. We want to fix them for you.

TmacPandora · ‎11-01-2019

Hey @Jtwhelan, I assume the sony head unit you have connects to your mobile via Bluetooth? If you do that you can use the Pandora experience or Pandora via Bluetooth. If you use the Pandora experience you'll be able to select content to play and thumb up music on stations via the head unit. If you don't, you can always do it by voice while on Bluetooth via Google Assistant. Hope this helps.

TmacPandora · ‎11-01-2019

Hey @davistw, our developers are aware of the issue and are working on a potential fix.

TmacPandora · ‎10-28-2019

Hello @Notahappyuser10, we've gotten a lot of reports of this but haven't been able to repeat anything in the office. We'd love to get more info from you. Can you be more specific and what happens for your "playback issues"? Does it pause and you have to play again? Is the app just unresponsive at that point? Does the app crash? Are you playing on any tether BT devices? Is it happening on specific content/songs? The more detail the better I can help.

Re: For You tab / Unable to see similar artists

Re: Deep cuts.

Re: Downloading Playlist for Offline Mode...

Re: Downloading Playlist for Offline Mode...

Re: The songs won't play.

Re: Downloading Playlist for Offline Mode...

Re: My Pandora Premium Always starts in Offline Mo...

Re: Downloading Playlist for Offline Mode...

Re: Downloading Playlist for Offline Mode...

Re: App Streaming in the Background

Re: Downloading Playlist for Offline Mode...

Re: Error code 9

Re: Playing music

Re: Playing music

Re: Playing music

Re: Not Happy With Pandora

Re: Playing music

Re: App on cell or direct from head unit

Re: Pandora won't display thumbsup/down selection ...

Re: Playback Issue