Hey @RapidCorrus.  We're aware of this bug and we recently made a fix that should be rolling out soon. You should see the fix in the next couple of weeks.  Thanks for bringing it up.  ... View more

Hi @owen22, Sorry, you're still having issues.  Factory reset may do the trick, but I can't recommend or guarantee that will fix anything and I'd feel really bad if you went through that and it didn't fix the issue. I've been there and done that with apps in the past too though. Is there another playlist that you download alongside the "CLASSIC" one?  If so can I have that link too? Do they have any of the same tracks on them? I'm curious if there's some conflicting track data error that may be happening. Have you created any new playlists and downloaded them? Do they work?     ... View more

Hey @owen22 , Thanks for the link. I grabbed the "CLASSIC" playlist and added a copy of it to my test account.  I then downloaded it and reintroduced the bug that broke it and got it into the broken state.  At that point, I couldn't redownload it as you said.   Then I did a relogin.  I signed out and signed back into the same account.  That cleaned up the data correctly on my app and the download started working again.  I was able to download "CLASSIC" and play it offline. Have you done a "sign out/sign in" directly?  Not clearing the data and doing a sign in, but actually performing "Sign Out" from the Profile>>Settings page and signing in after that? ... View more

Hey @owen22, Thanks for the info.  Those are larger playlists than we're generally used to seeing.  There's probably some bug in there we need to address on the redownload process for larger playlists. Or there's some issue with the specific content that we're attempting to download. Can you do me a favor and copy the share links of those two playlists and paste them here?  You can navigate to the playlist page, click "share" then select "Copy link".  If you get them here, I can then add them to my test account, get it into the bad state and then try to recover.  Hopefully, I will see your issue and can then fix it. I'm very sorry you're in this state.    ... View more

@DMG @jaygerwolf @nmeisberger @stuco @jvanwals @TheIceMan333  There's a fix coming in release 2001.1 which is ramping up now.  You should see it in the next week.  Thanks for reaching out and let us know if you see more issues. ... View more

@owen22, sorry you're still having trouble.  Can you give me more detail on what issues you're having specifically?  You're downloading playlists correct?  Are they not downloading? Do they look downloaded but don't play? If the issue is with playlists, I think it is, can you give me specifics on the playlists you're downloading? Are the curated or ones you've created? How many tracks are in them? ... View more

Hey @NateP, What specifically are you experiencing? Have you gone back online on the app to correct the downloads?  They need to be redownloaded after the bug on 1911.2.     ... View more

Hi @marco1, We've been hearing about users have background issues for a while now, but haven't been able to repeat anything in the office.  It seems to have started ramping up around September. Any info you have that would help would be greatly appreciated.  I have a few initial questions. What kind of phone? Does it happen on wifi, data both? Is it a consistent stoppage or sporadic?     ... View more

Hey @owen22 et al, The fix was rolled out yesterday on 1912.1.  Very very sorry for the bug.   ... View more