Hi @jams67 thanks for posting!
I have a couple of follow up questions. Can you let me know the following:
Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Is she receiving any type of message when she tries to listen to a song on-demand? If so what does it say?
Does the song look like it's going to be play but no there is no sound?
Thanks for the help!
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