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No sound when searching for a song/artist

jams67
Local Performer

Hi, 

My daughter listens to Pandora on her iPhone. She used to search for songs/artists, then listen to them after watching a video. Today however the videos don’t show up and there’s no sound when she tries to play the songs. She can still listen to radio stations.

She’s has tried to restart the wifi, stop/restart the app, restart the phone… nothing works.

Any idea of what’s going wrong? Thanks.

JM

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TannerPandora
Moderator
Moderator

Hi @jams67 thanks for posting!

I have a couple of follow up questions. Can you let me know the following:

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Is she receiving any type of message when she tries to listen to a song on-demand? If so what does it say?
  • Does the song look like it's going to be play but no there is no sound?

Thanks for the help!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport

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TannerPandora
Moderator
Moderator

Hi @jams67 thanks for posting!

I have a couple of follow up questions. Can you let me know the following:

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Is she receiving any type of message when she tries to listen to a song on-demand? If so what does it say?
  • Does the song look like it's going to be play but no there is no sound?

Thanks for the help!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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