Hi, @Meghann84. 👋 Thanks for letting us know about this. I can help escalate your issue to our User Support team via email. Could you please private message me with the best email to reach you? It looks like your Pandora Community profile is associated with that Hotmail email address. Please check your private messages on Community by clicking on the envelope icon. Thanks! 🎧 ... View more

@jsox3415 Thanks for following up. I recommend running through the troubleshooting steps I linked in my previous message since this issue sounds specific to your phone. Let me know how it goes. ... View more