Hi @Pogopaul Sorry for any trouble you've been having. 😔
I went ahead moved your message over to our Desktop board because it sounds like you're receiving the message on a computer and to keep things organized.
Can you tell me a little bit more about your device. Are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
Let me know.
++
I also checked our your other post and see that @AlyssaPandora escalated your issue to our User Support team. If you haven't received a response yet, please be on the look out for their email. I would also recommend checking junk/trash folders just in case their email ended up in there.
... View more