It seems clear you have no solution to this issue? I first wrote you in October of 2020 and still, I am hearing the same 1100-or-so songs repeat, repeat, repeat, repeat from a pool of nearly 1000 songs! Look, I'm paying hard earned money for your service and it seems that a shuffle mode should work like this: Play each and every song on the list before repeating any....is that so hard? You elevated it to a ticket...invited an engineer...and........I've head NOTHING!! ie, you have no solution and have created a delay. Come on man. The grind of my daily workload is buffered by Pandora...I listen to it every, single day for 10 hours at least...are you beginning to get the picture?? Music is vital in my world, but apparently not in yours? In cases where answers are foggy, often the true answer revolves around money $$$. It is not too hard to imagine that Pandora pays a fee/royalty to the artist each time a song is played...no?.... ...and those fees range in price, no? Some are more expensive than others? So are you allowing us to hear the cheap songs and not playing the higher-priced ones?? If you have a better, more elevated answer, I'm all ears. Until then, I am looking at other music servers as you have dragged this out for nearly half a year...while continuing to hit my bank account every month for an inferior product. Pretty lousy business model and way to treat loyal customers. Evolve or die.
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