@TOMDOG First, welcome to the community, and thank you for taking the time to share what's been going on. I can certainly understand your frustration. After being a loyal subscriber for so many years, dealing with billing issues, account access problems, and not being able to enjoy your music collection or share your Family plan the way you expect would be frustrating for anyone. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more