I'm having the exact same experience. They give me a bot to talk to, I couldn't type my actual issue I could only choose from a vague menu of canned replies, and it was circular until it offered to put in a ticket for me. That was 2 days ago and no one has emailed me. I also have premium and it is A WASTE OF MY MONEY since no one helps me, it keeps crashing, and the only solution these idiots ever have for me is "can you please uninstall and reinstall the app?" If one more useless moron tells me to uninstall their app, I'm not reinstalling it at all. I'll take my money and my time over to SPOTIFY which actually has worthwhile customer support and an app that doesn't break every few weeks.
Does your engineering team ever actually talk to anyone paying them? I've been waiting TWO DAYS on a premium account which doesn't even work right now and this looks like you've been fumbling with this very simple bug since the beginning of the YEAR.
Anyone gonna actually HELP me, or am I going to have to just blow up replies on your pathetic support server all day until someone cares? Yup, same. And now it's late June and it's still going on. Can't even get a ticket put in and no emails from support.
@AlyssaPandora How do I get a ticket put in correctly? The chat bot took forever to not help me and then told me it had submitted a support ticket. It's been 2 days and no email or anything.
Looks like this issue hasn't been touched since April and it's almost July. What's the deal here? I'm paying you people every month for something that only works when it feels like it and resolution seems to take forever on every issue. Am I just wasting my time and money here, or is someone actually going to fix this? Same, also on an Android. And also doesn't work on my tablet either. Yup, same. And now it's late June and it's still going on. Can't even get a ticket put in and no emails from support.
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