scQue814
On the Rise
| Created | Tier | Playlists | Stations | Thumbs | Music hours | Podcast hours |
|---|---|---|---|---|---|---|
| 1/30/2009 | PLUS | 206 | 218 | 1989 | 22346 | 75 |
Is this the Macintosh interface? @AdamPandora, this why I posit that completely removing the "My Collection" tab could very much streamline the UI. The Android phone app already does what I posit... and does it very well. Perhaps there are other tiers of service that require the sort of delineation that Pandora has engaged here. But that does not change the fact that it can be quite confusing. Thanks for considering!
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You forgot to mention that you need to be in the GooglePlayStore. 😉 If that's not true, what OS are you running? ~ Sc'Eric{Pine Grove Hall} +pine grove mills/state college, pa
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Model: Ulefone Power Armor 16+ Carrier: Mint Mobile (via the T-Mobile network) Android: 12 (5Mar23) MOLY.LR12A.R3.MP.V220.P19,MOLY.LR12A.R3. MP.V220.P19 Pandora: 2404.1 (Android-Tuner 24011009) Appears during both wifi- and cellular-streaming. Yes, offline mode should ALWAYS be set to OFF by default, as not everyone has the storage capacity for offline stations--nor should they be expected to! Turning on the offline mode should be a conscious privilege, not a default.
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After some glitchy behavior (random auto-playing, even when off; battery drain) I decided to un-and re-install the app--figuring there was a buggy update at some point. After launching the re-installed app, I went to settings to fix the preferences. When I attempt to enter the "Offline Mode" section to toggle off the Offline option, the app crashes before the screen can even fully load. I can see that Offline mode is engaged (which I do not want--due to storage issues). Can Pandora please set Offline Mode to off as a default please?
Not just for me, but for all users... so that each user can decide how much storage space they are will to sacrifice!
And can you please turn it off for me now, until you get this fixed?
Thank you!
mod edit: changed title for clarity
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Hey, @All, none of this can be fixed if Pandora doesn't have the minimum required information to be able to search for the problem. Please provide: > What recent updates you may recall applying to your device. > OS: {Operating system + build info}... as well as the latest system update. > Other media apps that you regularly use.
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I just followed your instructions on my Windows desktop... and when the app relaunched it just hung in the Pandora-blue screen--not to be confused with the BSoD from web 2.0!... but still useless. Will reboot my machine next, and I will come back here to document.
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After reboot, I launched Pandora desktop app for Windows. It hung. So I killed process and relaunched. This time it loaded... even asked for a login! However after login, it (again) hung in the Pandora-blue (blank) screen.
I am terrified to attempt similar in the office at work, as I may lose my mind without music other than local radio.
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After killing process a third(?) time, I relaunched again. It hung upon load, but was already logged-in when the screens appeared properly... but still would not play. I killed and relaunched... and then it just fired into auto-play with my previous settings. Hope this documentation helps @Pandora to find the glitch!
Just received this email. I cannot even fathom what it actually means!
Moderator Edit: Merged posts
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I have been having the same problem, intermittently, for the past week or two.
I should also mention that this happens for me almost exclusively on the apple desktop app at work--of which I do not have the specs, as it is my boss's machine. I listen when I'm in the office. At home, I listen most always via android phone app... though occasionally with my Windows desktop app. Only noticing the "slamming" happening when using the apple desktop app.
mod edit: merged comments
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I ❤️ your attention to detail in enumerating the problem! Hopefully you can get this ironed out.
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It generally takes about 10 songs for the new shuffle setting to "find itself". Pretty sure they keep about two songs in a pre-loaded queue... and then the algorithm figuring out how to "mesh" the selections you've chosen. It does require a small bit of patience.
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Best tech-savvy solution: Sign out of all sessions. All of them. Are your apps updated to the most current version? MAKE SURE OF IT. Then, login to one single session on a single device for at least 24 hours: no other devices, only one. Set all your parameters to your liking. As you add in more devices (literally only one per day over an entire week) note each day whether your Pandora behavior changes in a negative fashion. If/when that happens, definitely report that here. And, honestly, keep a journal so that you can very specifically and technically report back on your experience. Consider whether you need that specific (erratic?) device login at all, since it may be effecting the way you prefer Pandora to handle your preferences.
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As another... well-seasoned user... I'd love to know what phone/desktop platform you're using. This photo makes NO SENSE. If the station is not in your "collection" how can it be playing? That doesn't even LOOK LIKE any sort of shuffle mode I've ever seen! @AdamPandora something seems very amiss here.... and also with the post below (from @deblee ).
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I had similar experience over this past weekend--it was either Friday (2022.11.11) or Saturday--where tunes that just never should have been popping up according to the stations programmed into the shuffle... And yet, on this one particular occasion, the songs being served actually did match an overarching theme that was implied by the shuffle selection. It was strange. But I always feel like the Pandora engineers release internal updates on Friday nights, when no one is there to respond to complaints. 😉 I have a sneaking suspicion that Pandora is trying to eliminate the "curated shuffle" option on some tiers--which flies in the face of exactly why I chose my pricepoint: I want the customizable shuffle, but (adamantly) none of the other bells and whistles (except an alphabetized shuffle list across all platforms).
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Apple desktop app. It was this past Saturday. ~ Sc'Eric{Pine Grove Hall} +pine grove mills/state college, pa
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On Friday, whenever I went to "My Collection" >> "My Stations" (forgive if nomenclature is not quite correct--I use pc at home and apple at work, and I'm not an apple person at all)... and the shuffle selection buttons just disappeared. They weren't there all night. On Saturday, they reappeared on Saturday. What's up with that? ~ Sc'Eric
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That there are vastly different steps to get there between OSs is highly indicative of the disjointed nature of what's going on in Pandora's backend programming. Good lord! The screen where the user can see all the stations--like in the Android version--should be where the shuffle feature is visible to all users, across all platforms. Jumping from screen to screen (and then to sub-screens) is crazy-talk.
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On a Friday... I'm typically streaming in the car (via Android) and then switching to apple desktop once I get to the office. No error messages. Just seems to be more likely to go "off the rails" on a Friday.... as if maybe your team is perhaps making any upgrades on the back-end "live"? Has not been as bad the past few months, but I did note it yesterday for a bit. Pandora used to be really good at integrating really divergent styles of music into a coherent shuffle. But lately, it just seems to be more "random" with jarring juxtapositions. (Twenties jazz immediately into Stevie Nicks... but without the long-game sort of bridging to get there like you'd had in the past. It's like the smart-bots aren't as smart as they were.)
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It does take about 4 songs for the changeover to be noticed, I've found. Gotta let the AI catch up! 😉
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I was trying to explain this through observational, fact-based replies... but no one seemed to get it. To be clear though, @AdamPandora , this should *in no way* be viewed as a "feature"! User should have a contiguous experience from one session to the next--regardless of platform, or intermingling thereof! Hear me out: Y'all at Pandora broke it trying to build up based on broken/inadequate code many years ago, when you should have been looking to re-build from the bottom up while maintaining existing UI features. Pandora did the former and failed. And then seemed to start doing the latter, and failed again. I forgive you for this, because I understand how difficult it is to rework a live system. (You should not be implementing updates to a live system. You should be beta-testing.) The real problem arose when you tried to tell your customers that nothing changed... or that the problem doesn't exist... or that you're working on it (when you're not)... or when you chastise your customers for speaking their mind on the community forum you created to try to quell user dissatisfaction... or when you literally update a live system with programming changes that are faultier than the previous build WITHOUT BETA-TESTING IT. All of these things happened IN THE PAST. But we can certainly move past it. Because Pandora now seems to understand that errors were made along the way. But the biggest takeaway here (other than customer service, which is also much-much better, btw): BETA-TESTING is very important. The speed at which you roll out updates is not, so long as you've not screwed the pooch during the past 12 iterations. Each update should not leave the next generation of programmers baffled or stuck trying to undo faulty or malicious code. (I can't say for certain that this happened, but I can say that it looked very much like it happened about 6 years ago.) Keep up your current customer service model with good community forum moderators. This seems to be working. And when you implement new code, please make sure it's quality tested to some degree before rolling it out. This has been THE MOST USEFUL thread I've seen since my time here, Pandora. Keep it up.
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It gives me the option to upload a photo on desktop, but the screenshot you're requesting is on my phone. The only way to access the community forum via phone is via phone's web browser. This option does not (at first) give me the option to upload photos. After signing in, it does give the option, but won't load the photo--likely because it's too large of a file (but that is mere speculation).
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