This started for me this morning around 8am on 09/21/2021. I have tried a few times to remove Pandora from Sonos on my phone and laptop and then add it back in. Pandora says All done. But Sonos still gives the error. Trying again to give you the information you need. At one point on the Pandora side it said maintenance was being done so I didn't try again until now. Google Pixel 5 Android Version 11 Confirmation number 939206541. Sonos S2 Version 13.2.2 Build: 64320120 Dell Laptop Windows 10 Interestingly didn't get the error this time. Still sent in diagnostics for comparison. Confirmation number 1464570659. Sonos S2 Version 13.2 Build: 64319080 Do we need to also notify Sonos or are you doing that as a parent case? Now that I have it playing via the laptop, the phone shows it as playing. I stopped it via the phone (with laptop app still active) and then started it and it's playing. Tried it by stopping via phone, closing app, then starting via phone and it's working. Changes station for good measure. It's working now. LOL I'm wondering if it got fixed as I was doing all of this and typing it out.
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I thought I replied last night but I'm not seeing it. It's not that immediate, so I don't remember what was done prior. I am always in the Sonos app with the same email address. Most of the time I'm changing stations by way of Sonos favorites. Occasionally the message will play and stop the music, but if I hit play it will play another song. Upon the song after that it will play the error message again. I always play 1 station throughout my house. The only time the group gets separated is when I watch TV and the surround sound grouping is removed from the house group. I have to reattach it to the group later. And no that doesn't seem to play into this issue. I usually get the message during the day before I've watched any TV and most nights I haven't watched TV the night before. I get the others frustration with having multiple stations playing throughout their house with different email addresses. But to have one email address playing solely through Sonos throughout the house getting this message is really ridiculous in my opinion.
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It's hard to ignore if it stops the music playing. I only use Sonos app to play Pandora using 1 email address. I do have another email address (which you may have seen on my account) that I use for the car to keep my music genre profiles separate, but it's never used in the house. Only time I use the web is to try and get it to stop the message and stoppage of the music (doesn't always work). It's always playing to the same group (throughout the house). Only time I have to adjust the group is when I've watched something on the tv as the surround sound group is removed. I have to add it back in to the main group afterwards. So let me make sure I understand. Even though I'm always using the sonos app, if I switch devices it will cause the same issue? Is it only if I stop and start on different devices or also if I change stations? I guess I'm having a hard time understanding this, since it's always the same email address.
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I did see the post Sonos - Error Message: Someone Else Listening but it was for multiple stations. I understand that issue. But I'm getting this with 1 email address playing 1 station on a group of 3.
Are you playing Pandora using the Sonos app or the Pandora app?
If you're using the Sonos App, are you using the S1 or S2 app?
Which Sonos app version are you on? (Open the Sonos app > From the Settings tab, tap System > Tap About My System > Under Sonos App Info > Version)
13.1.2 (Windows desktop) 13.1.3 (Android app)
I may start the station from either my android phone app or desktop app. Usually it's fine, but once in a blue moon it starts giving me that error. I've forced stopped all other apps except for the desktop app and it still does it. I come to Pandora in Chrome and play. It asks me who should be listening so I say here. Then stop it and close the browser window. Clear cache. Launch in desktop app. Then it may or may not do the same thing.
Why is this happening if it's only the one email address and the one station?
Thanks in advance
Moderator Edit: Changing title for clarity
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