Hey there, @TheDarkRedFox. 👋 Thanks so much for posting, and for sharing your feedback. Feel free to upvote this existing idea: Ability to Change Colors on Now Playing Screen Hope to see you around the community space more often! 🎧   ... View more

Hi there, @Krissy415. 👋 Thanks for providing those details. However, I'm not seeing an attached screenshot in your message. If you're responding to the email notification, you won't be able to attach a screenshot to the email. You'll need to post it in the thread (versus email) so that I can view it from my end. Something to keep in mind, you won't be able to download albums, playlists, or individual tracks while upgraded to Plus (even if you're in a Premium session). For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio and add them to your offline listening stations. ++ Looks like you may have been able to download 4 stations over the past couple of days.  Are you able to download your offline stations?  Could you send over a screenshot of what you see when you toggle to Offline Mode? Do you see any stations? Let me know.  ... View more

Hey, @Golgaunt. 👋 Thanks for reporting your experience and your device details. I haven't seen any new reports of this issue since May 2021. Have you tried uninstalling / reinstalling yet? If not, I would recommend trying out these steps to see if the issue persists: iOS Troubleshooting Let me know, and I can report this to our engineering team. 🎧 ... View more

Hi there, @PandaPirate. 👋 To keep everything organized, I moved your post over to this existing feature request: Mark a Podcast as Played / Unplayed To upvote this idea, click on the 💙icon next to the title of the feature suggestion. If you have any other ideas, feel free to post them! Hope to see you around the community space more often. 🎧 ... View more

Hey, @Ronbonius. 👋 Thanks for sharing your experience, and sorry to hear that you're having trouble with Pandora on your iOS devices. Could you share a few more details about those devices? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) ++ You can also try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. Thanks for your help with this. 🎧 ... View more

Thanks for the follow up, @Eileenkelleher. I'll be reporting this over to our engineering team for you. 🎧 ... View more

Hi there, @KtinaMich1987. 👋 Sorry for the continued trouble you've experienced. I completely understand how frustrating this can be. Based on your message, it sounds like you've already run through these steps: Android Troubleshooting In the meantime, I do see that you were in contact with a member of our User Support team via email recently. We've shared your feedback and device information with our engineering team on an internal ticket we have open.  We appreciate your patience during this process. 🎧 ... View more

Hi, @Eileenkelleher. 👋 Thanks so much for letting us know about your experience. Sorry to hear that you're having trouble. First, you'll need to keep your offline content downloaded on your iPhone within the Pandora app. If your offline content is removed from the Pandora app on your phone, it will be automatically removed from your Apple Watch. If that does not appear to be the issue, is it possible that this might be happening because there is not enough storage on your Apple Watch? To check how much space is available on your Apple Watch, from your iPhone go to the Watch app then General > About > Available. ++ It sounds like you've already run through the steps here: Apple Watch Troubleshooting If the issue persists, would you mind providing more details about your devices? Device & Generation:  Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) What version is your Apple Watch on? (Open the Watch app on your phone and go to General > About> Version) Thanks so much for your help with this. 🎧 ... View more

Hi, @snapperhead. 👋 Looks like you were able to sign back into your iOS devices yesterday. If you're still having trouble, please don't hesitate to let us know. We're always happy to help. Enjoy the tunes! 🎧 ... View more

Hi there, @MusicFan0817. 👋 Thanks for posting about your experience. Sorry to hear you're encountering this issue as well. Please check out my message here for troubleshooting. Should the issue persist, would you mind providing the requested device details? I can report this over to our engineering team. Appreciate your help with this! 🤝 ... View more

My favorites are Black Widow and Storm. I like Ironman too!  ... View more

Hi there, @Supersnike. 👋 Sorry to hear that you're having trouble with the scrolling. Have you tried resetting the app data? Go to the Help menu (not to worry, we'll keep track of your profile and collection for you)  Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data. If you continue to have issues with scrolling, could you help by providing a little more info to report to our engineering team? Make and model of your device; Mode: Desktop or Tablet? Network (Wi-Fi or 3G/4G/LTE); Pandora version (under Pandora Settings on the bottom left); Windows version & build; Are there any error messages? If so, what do they say? Are you able to stream Pandora normally through a web browser like Chrome or Firefox? Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring? Let me know how it goes. Thanks for your help with this. 🎧 ... View more

Hi there, @Krissy415. 👋 Sorry to hear that you're having trouble with this. I completely understand how frustrating this can be. At this time, your Pandora account is upgraded to a monthly Plus subscription. However, I do see that you've enabled complimentary sessions of Pandora Premium recently. For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Are you attempting to download while you're in a Premium session? Or, attempting to download individual songs / albums? ++ In the meantime, I have just enabled a trace on your Pandora account to share with our engineering team. I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. If you haven't tried these steps yet, please try the following below. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Let me know. 🎧 ... View more

Hi there, @Brianna2. 👋 Sorry to hear that you're having trouble when initiating a free Premium Access session to listen to a song on demand.  Based on your message, it sounds like the pop up disappears when you attempt to start the session. This could be related to a pop up blocker. I would recommend starting off with these steps to see if it helps resolve the issue: Chrome Troubleshooting Let me know how it goes. 🎧 ... View more

Thanks for providing those additional details, @NateBarber. I've gone ahead and shared your feedback / device info with our engineering team for further review. 🎧 ... View more

Thanks for the follow up, @HäX0R. I've reported your issue over to our engineering team. If you notice anything else, please don't hesitate to let us know. Thanks for your patience during this process. 🎧 ... View more

Hi, @wetherellak. 👋 Sorry to hear that you had some trouble getting set up. However, it sounds like you've been able to connect your HomePod and Pandora.  If anything else pops up, please don't hesitate to let us know. Happy listening! 🎶 ... View more

Hi, @-__-__-__-. 👋 Thanks for your feedback around this. Another member of the community created this idea that you may be interested in upvoting: Ideas: Control playback across devices To upvote this idea, click on the 💙 icon next to the title of the suggestion and leave a comment to express your interest in seeing this option implemented.  For more information about ideas work on the community, please check out: Ideas Policy & FAQs Hope to see you around the community space more often. 🎧 ... View more

Thanks for providing those additional details, @B-Mobile. We've shared this feedback with the appropriate party on your behalf. 🎧 ... View more