@gdmike4 I’m really sorry to hear about the frustration you’ve been having. I can understand how upsetting it is to lose playlists and run into repeated error messages when you’re paying for the service.
I’d like to help look into this further, but I need a bit more information so I can better understand what’s happening.
Can you please let me know the names of the playlists or stations that are currently missing from your collection?
Also are you seeing these issues while listening on a computer or on a mobile device?
If it’s on a computer:
Are you using a Mac or Windows computer?
Are you listening through our website or the desktop app?
If you’re using the website, which browser are you using?
If it’s on a mobile device:
What is the make and model of the device?
Who is your carrier, if applicable?
Lastly, when you have a chance, could you send a screenshot of the error message you’re seeing? That will help us investigate further.
Thank you for working with me on this.
... View more
