Hi @Jay-Quell-Lynn , Sorry to hear about these issues. Can you tell me more about what's happening Are you listening from a Mac or Windows computer? Is there an error message? If so, what does it say? Can you uplad a screenshot of what you're seeing to this thread? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Let me know! ... View more