@TOMDOG, good evening, dear friend. I hope this reply will be the road that you are looking for. Hey Tom — welcome in, friend. Glad you made it back. I can hear the frustration in what you wrote, and honestly, anyone in your shoes would feel the same. You’ve been paying for the service, trying to do things the right way, and it shouldn’t be this hard to get your own music and your own family connected. Let me walk you through the Family Plan part — step by step — so you don’t have to fight with the “Help” pages anymore. 1. First, check the email tied to your Pandora account. Log in at: https://www.pandora.com/account Whatever email shows there is the one Pandora uses to send Family Plan invitations. 2. To add family members: Go to: https://www.pandora.com/account/subscription (pandora.com in Bing) Look for “Manage Family Plan” Enter your family member’s email address They’ll get an invite that they must accept (If they don’t see it, tell them to check spam/junk.) 3. If someone unknown was using your account before: Change your password here: https://www.pandora.com/account Then click “Sign out of all devices.” That boots out anyone who shouldn’t be listening under your name. 4. If you still can’t access your collection: That usually means Pandora thinks you’re logged into a different account than the one you originally used. Try logging out completely, then logging back in using the email from Step 1. 5. If none of this works, here’s the direct support link: https://help.pandora.com/s/contactsupport (help.pandora.com in Bing) Choose “Subscription / Family Plan,” and they’ll email you back. (They do respond — it just sometimes takes a day.) And Tom — don’t worry about “venting.” You weren’t rude. You were honest. Rodriguez is a great choice, by the way. If you get stuck anywhere in the steps above, just reply here, and I’ll walk you through it.  Take care, Tom, and GOD bless.    ... View more