I sent the support team photos of both drafts totaling $16.23. I was charged 12/3 $5.40 for upgrading to Pandora Plus. 4 days later I upgraded to Pandora PREMIUM and was notified that on December 20th I would be charged the difference of $4.59 to become a Pandora Premium member. Instead I was charged $10.83 more this month. Your support specialist refunded the $10.83 AND canceled my subscription so now I have neither Plus nor Premium and I am still -$5.40. Who can correct this?!
When I pointed this out the Pandora support specialist told me that she only refunded $10.83 as a courtesy and I would need to pay either $4.99 again for Plus or $9.99 for Premium. This customer service lacked badly.
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