tlspiegel1
Diamond in the Rough
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@AdamPandora Wow, thank you. I'll remove it and Texas Red Dirt. Never had that problem until just recently. (How did you figure that out?)
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Is there any way to completely stop a music group to NOT play songs on my Grace Digital Radio? There is a group called Burn the Priest, that continually is playing on my Shuffle station. This group has nothing to do with any of my groups on Shuffle. The music is NOT music, it's a bunch of shouting. Yes, I DOWNVOTE it every time they play, but that is not working. Help please.
Group - I mean band.
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It is fixed. I went to my Collection on Pandora, and found Shuffle in the middle of the page and selected Shuffle All. Thank you,
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I fixed it. I had to go to My Collection on Pandora site. Then clicked on SHUFFLE ALL. It's working now. After I clicked on Shuffle All, a blue circle with 2 white lines (or vice versa) showed on all my stations. My radio is Shuffling now.
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Adam, I have clearly stated several times, I can NOT take a screenshot. I listen to Pandora on my Grace Digital Mondo Elite Radio! The error message on my RADIO for Shuffle is: ERROR An Error Occurred.
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The solutions are not applicable to me. I use a Grace Digital Mondo Elite RADIO. I do not listen on the web or on a phone. There is no way to take a SCREENSHOT of something on my radio. The message is ERROR AN ERROR OCCURRED. I can listen to other stations, but that is not why I pay for Pandora. Additionally, on the Pandora website My Collection shows SHUFFLE IS ON. It is NOT on, on my radio.
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Having the same problem. Shuffle gives me an error: Playback Stopped - Error Occurred. It was working earlier today. Never had a problem. I can listen to other stations. Grace Digital Mondo Elite. It appears from other threads, this is a problem for other people, including me. Whassup? No screenshot, because this is on my Grace Digital Radio.
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I have a Grace Digital Radio. I get an error (playback stopped, an error occurred) with no error number. I want to play my Shuffle station. Other stations are playing, but I can't get Shuffle to play.
I completely reset my radio, put in all the wireless information, verified with Pandora. This is a first. I was listening to it just fine on my radio. I went to Pandora site and removed one artist. That is all I did. Now I cannot play Shuffle station.
I have turned the radio off and on a dozen times. Shuffle produces an error with no information on what the error is.
I got this message after verifying with Pandora here: All done. Your grace-digital is now ready to use Pandora.
All of your stations are available on your grace-digital, and any stations you create from your grace-digital will also be available on the web at Pandora.com. No, all my stations are not available! I can't get Shuffle without an error.
On your website, I see this Shuffle Stations On but it is not working on my Grace Digital Mondo Elite radio. It says Playback Stopped an Error Occurred Please help! I have a subscription.
Moderator Edit: Changing title for clarity, format & merged posts
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I successfully changed my email address with Pandora. But, I'm getting thread post notifications at the old email address. My new email address is correct. Nothing wrong there. But, today I received an email notification about a thread I participated in at the old email address. I see no way to update that setting. I have a Pandora subscription. I looked through all the Community posts and see nothing that relates to my issue.
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I need to change my email address for my subscription and login to Pandora. Please help. Nothing I am doing is working. This is the message: Please enter your password to confirm changes. An account already exists with that email address. Please close and verify the information in the form.
I did enter my password. I "used to have an account with the "new email address" I want to have. The current one is not what I want to have. I want to go back to the OLD email address, but nothing is working.
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Well, I did a factory reset twice. I heard about 3 songs, and then playback stopped. This is the original problem I posted about. I was listening to Bruce Springsteen on my Shuffle station on my Grace Digital Radio, and guess what? The music stopped. It came to the end of the song. I still view Bruce Springsteen and the name of the song "Brilliant Disguise". I had to go to Music Service, scroll to Pandora, scroll to Shuffle. There was a message similar to this - Playback can not continue no service. I didn't catch the exact words. Then the music started up on a new song. This is unacceptable for a payed Subscription. I assume this is about all the information you need to figure this out. I can't be more specific. Again, the device is a Grace Digital Radio. I never had this problem until recently. I've been a member of Pandora for a very long time.
Moderator Edit: Format
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I am hearing ads on my Grace Digital Radio for Shuffle music. I pay for a Pandora Plus subscription. Before you closed my connection - I did NOT hear ads. Please advise. Thank you,
OK... this is a summary of what is happening now that my connection has been made. I am hearing (not seeing) ads.
I listen to Pandora Shuffle on my Grace Digital Radio. I do not listen on any other device! It appears to someone here that I have 2 Pandora accounts. The only one I use is [email]. Period.
I have no way to login (as another person suggested here) to login to my device to update my email address. My device is a Grace Digital Radio and there is no way to login in to it.
I turn it on, and Pandora Shuffle start playing my music. I was told to stop hearing ads, I should login to my device. This is not possible.
Also, I want my [email] account removed. I don't use hotmail ever. I also was told I have it set that I use an iPhone on Pandora as my device. I never did that. So, I need a lot of things fixed please. Thank you,
Moderator Edit: Personal Information & posts merged
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It's WORKING NOW! YAY... yes, I'm shouting. lol😉
The only small issue is I had to use a different email address, because the setup said my email address was already in use. I'd like to revert back to my original email address.
OK, we have a new problem. I am hearing ads. I am a paid subscriber. For many years. Please help. Thank you
Moderator Edit: Posts merged
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Do you have a ticket number? Thank you. I'm not sure what is going on. Originally, for a few days Pandora would just stop playing (after an hour, give or take). That's why I posted a question in the Community. Now that you removed the connection (which I was leery of) Pandora will not connect at all. Don't get me wrong, I approved your removing the connection, but I'm afraid that was a big mistake on my part.
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I posted above that I did shut down my device completely. Twice. I did unplug my modem router twice. I waited 15 minutes to reconnect. My modem/router connected immediately. I CAN access IHeart Radio. I cannot access Pandora. I have no problems with my Grace Radio. It connects just fine. I did contact Grace Radio and he had no clue. We had a long conversation on the phone about this. I am tired of repeating the same things that I have done, as you suggested.
Moderator Edit: Format
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Well, I unplugged my Grace Radio for 6 minutes, I reset my modem (after 5 minutes) and nothing is working. I still get the error message. I'm beyond frustrated.
Can you please advise? I still get the same error message. I keep trying but, it won't connect to Pandora, and I see no way to select NEW USER.
I see from other messages, this is an ongoing problem. Other subscribers are having the same issue.
Paid subscriber for many years. Cannot connect today. How do I contact the User Support Team? I have an ongoing thread regarding this issue.
Moderator Edit: Merged Posts
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I cannot launch Pandora. I get a message: ERROR - Cannot Reach Pandora Servers. Now what?
And, because of that above, I cannot select New User of course!
Moderator Edit: Posts merged
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OK, but will you explain to me how to run through the set-up again, after you remove the connection? Go forward, please with removing the connection. Thank you.
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