@Cdub0619 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices If this happens again, can you please make note of the date/time you were listening when you initially watched the ad to start your free session? Also, please send over a screenshot of what you see when you open the app again. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. ... View more