New release attributed to incorrect artist

[mgabriel2865]

Hi,

I've just released another track and it doesn't appear under my profile. Can we fix this, please?

Track URL:
https://www.pandora.com/artist/michael-gabriel/heart-and-soul/ALgKc2tKth6gvp6

Correct artist profile (me): 
https://www.pandora.com/artist/michael-gabriel/AR42qrxhr67f6hX

Current, incorrect attribution:
https://www.pandora.com/artist/michael-gabriel/ARVd6947lm5z5qg 

Thank you,

Michael

[AdamPandora · Accepted solution]

@mgabriel2865 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[mgabriel2865]

Thank you, Adam! I wish there were some way to avoid this. This happens every time we release music because I have the same name as at least a half dozen other artists. Any suggestions?

[mgabriel2865]

I never received an email. Can we do something about that?

Thank you,

Michael

[ChrisPandora]

Hey @mgabriel2865 - I have gone ahead and escalated this so you should get an email soon. Be on the lookout for it!

As for your music landing on different artist profiles, I would recommend sending an email to our team at amp-support@pandora.com about a week before the new release is set to go live. That will give us enough time to ensure we have received it and mapped it to the correct profile so on your release day, your fans will have no troubles finding it.

I hope this helps! We appreciate your patience with all of this, Michael ✌️

[Maxywaxywell]

This has also been happening to me due to an artist with the same name, but different capitalization…

mod note - removed link