Access account on new device

[Manish]

I need to hook my phone to my new line

mod edit: changing title for clarity and removed personal information

[Davidrobinsonis]

Trying to transfer pandora to new phone

[AdamPandora]

@Davidrobinsonis I moved your post to this thread since you have a similar question.

Pandora accounts follow the email address and not the device - to access your account on a new device, just make sure to sign in using the email address your original Pandora account is registered with.

Hope this helps!

[mchell1971]

Can't connect on new phone

[mchell1971]

Nevermind. I got it. Thanks anyway. 

[AdamPandora]

@mchell1971 Glad to hear you were able to access your account.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening! 😎

[Sunshine3]

Recently I had to purchase a new phone. After activating, I transfered my apps to my new phone everything went to my new phone as was except my pandora account. I am unable to retrieve my music. please help

Moderator Edit: Format

[AdamPandora]

@Sunshine3 It sounds like you may have more than one Pandora account set up if you are seeing a different set of stations after signing in on your new phone.

I am going to have someone from our support team reach out to you privately to help ensure this gets straightened out.

Please keep an eye out for their message.

Thanks for your patience! 🤝

[Crump06]

Your Bot didn't work or let me submit my problem that I typed out.New phone won't let me log in.Also old e-mail address so you can't send me my password.I have logged in to my acct on computer but can't get it on phone.My e-mail is different on my phone.

[AdamPandora]

@Crump06 I will have our support team contact you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience! 🤝

[Trdtbird59]

I already have pandora plus on

My Samsung phone, I need to put it on newly acquired ipod 

[AdamPandora]

@Trdtbird59 Pandora accounts follow the email address and not the device - to access your account on a new device, just make sure to sign in using the email address your original Pandora account is registered with.

If you'd like to listen to Pandora on your iPod device, you'll need to download the Pandora app.

The devices you can listen to Pandora on can be found here.

In this article, you can also find out minimum specifications for Pandora on iOS devices.

Hope this helps!

[kwartner]

need to switch to a new phone 

[AdamPandora]

@kwartner Nice to see you around the Community.

Pandora accounts follow the email address and not the device - to access your account on a new phone, you will first need to install the Pandora app.

Once that is installed, make sure to sign in using the email address your original Pandora account is registered with.

Hope this helps!

[Craswell]

Register device with pandora?

If I could just talk to a pandora user on the phone I feel I could get a handle on how the works .maybe someone could kind of walk this 75 year old newby through step one and two I could send you my number

Thank you .its possible I have to upgrade

To solve my problem or maybe I'm not logged on the the proper account .i might have two

[AdamPandora]

@Craswell I moved your post over to this existing thread: Access account on new device

While our support team does not provide phone support, there are a number of ways you can still get in contact with them. Check out the accepted solution to this thread for more information: How to contact customer service?

This being said, I'm happy to help out with this on my end.

To clarify, did you need help resetting the password on an account registered under an old email address, so that you can sign in on your new phone?

Let me know.

[4AMAC4]

I bought my husband and iPad for Christmas to try and teach him how to use it for reading his books & music.  Neither of us are technically savvy and he doesn’t want the iPad so I am going to keep it as a second.  How can I transfer my Pandora account on to this iPad as I set it up already in his name and I am having trouble switching it to my name. I would appreciate any help you can give. Thanks

[AdamPandora]

@4AMAC4 I moved your post over to this existing thread: Access account on new device

Pandora accounts follow the email address and not the device - to access your account on an iPad, just make sure to sign into the app using the email address your original Pandora account is registered with.

Hope this helps!

[Echarles]

I signed onto my new phone with my premium account, it did not work for me.

[TannerPandora]

Hi @Echarles! Thanks for posting to community. 👋🏻

I checked the Pandora account associated with your community profile and it's currently set to our free ad-supported service. It also looks like it hasn't been upgraded previously. 

Sounds like you may have another Pandora account under a different email address. 

Since email address are not allowed on community, I'll send you a private message to follow up.

Please be on the look out for this message. 😃

[Ninaforus]

use Pandora in my car, on my I phone , iPad, and MAC - love it

recently purchased a SMART TV and have been trying to access Pandora ( loaded on the TV) WITH OUT SUCCESS!   

do i need to 'create' a new account?

i have changed to password and am using my email address in the log in process.

frustrate