Access account on new device

[Manish]

I need to hook my phone to my new line

mod edit: changing title for clarity and removed personal information

[randy7]

can i please put my account back to my new phone

[GeraldPandora]

@randy7 I moved your post to this thread since you have a similar question.

To clarify, Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

To access your account on a new device, just make sure to sign in using the email address your original Pandora account is registered with.

Hope this helps! 🎧

[Stinkycat123]

I can't seem to switch my Pandora acct on my new fone and new number

[AdamPandora]

@Stinkycat123 I moved your post over to this existing thread: Access account on new device

Pandora accounts follow the email address and not the device - to access your account on a new device, just make sure to sign into the app using the email address your original Pandora account is registered with.

Hope this helps!

[lanell]

Can't find place to sign in on new phone 

[AdamPandora]

@lanell To access Pandora on a mobile device, you will first need to install the Pandora app.

Once the app is installed, you should be able to sign in using the email address and password associated with your account.

If you run into any issues, please let me know what the make and model of your new phone is.

[lanell]

I haven't been able to add the app for pandora plus

[AdamPandora]

@lanell There isn't a separate app for Pandora Plus.

To clarify, are you looking to upgrade to Pandora Plus for the first time?

Or are you already paying for a Pandora Plus subscription on a separate account, and need help logging in?

Let me know.

[lanell]

Sure would be nice if it would help but so far entering my password has had no effect  

I can't find anywhere to sign in but I did look at my cc account and I have been charged for another month 

Moderator Edit: Merged comments

[AdamPandora]

@lanell I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[lanell]

My old email xx@

My new email xx@ I have had pandora plus for several years. I don't want any changes on it.

I just want the app on my new phone so I can listo the music again. 

Moderator Edit: Removed Personal Info

[AdamPandora]

@lanell I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[MelD]

I did not get a new phone and not requesting any changes
My wallet was stolen a few days ago and in the middle of changing my password please notify me of any changes or requests of any kind please thank you
Sent from my iPhone

[AdamPandora]

@MelD If you believe someone may have access to your Pandora account and would like to log out of all devices, you can now do this from a computer.

To reset your password & remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
• You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

To only remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Scroll down to the bottom of the page and click on Log out of all other devices.
• Enter your password and press Log Out.
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you don't have access to a computer or require further assistance, let us know!

[lanell]

It was me. Everything is fine. Thank you

[Rmartin1]

having problems with hooking up to new phone same phone number

[AdamPandora]

@Rmartin1 Pandora accounts aren't associated with a phone number.

To access your accounto on a new device, you can simply sign in using the email address and password associated with the account.

If you need help resetting your password, you can find instructions on how to do so here.

If you still need additional assistance, please contact our support team here.

Thanks for being a part of the community!

[Jimbo16]

How can I change my account to new IPhone 16?

[AdamPandora]

@Jimbo16 Pandora accounts follow the email address - not the device.

After you install the Pandora app to your new phone, you can sign in using your existing email address and password to access your account.

Let me know if you run into any issues.