Recently, the email address associated with my account was changed on all of my devices. I did not make this change and I would like it to be changed back. Can you tell me what I need to do in order to restore the email address to my account?
Moderator Edit: Edited title for clarity
Hi, my family’s Pandora account was hacked and the email and password changed. We can’t change the login info back to shut out the hacker, yet the billing is still set up to pay on ouf credit card. I don’t want to lose my stations or thumbs. Can you (support team) please help us regain access to our account so we can eliminate the unauthorized user?
My account email was changed by an unauthorized user and now I'm unable to log in. I received an email about the change but I wasn't able to do anything about it from the email. I need some help getting this resolved. Note: this is not the hacked account. I am unable to post from the hacked account
mod edit: format
My account was also hacked. The email address has been changed, and I can't change it back, reset my password, or log in to contact you because "no account exists with this address." Please ask the User Support team to contact me via this unpaid account to restore my Premium paid account. Thank you.
Hello, my account email has been hacked!!! (not the email associated with this post). I cannot log into my account or change my password, as the default email has been changed to something or someone I have no knowledge of. I am still logged in on my phone, so I can see the email, but it is not mine!
Hi @jstate04! Thanks for posting.
I've created a support case for you. One of our User Support agents will contact you privately via email to further help with this.
Please be on the look out for their message. 🙂
Someone at some point logged into my account and changed the email address and password. I'm now completely locked out of my account on any device aside from a single phone which is somehow still logged in. I need the email address reverted back to what it was.
I'm posting this here from a new, temporary account. Please contact me to fix my normal account.