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App is logging me into the wrong account

Jenayestrada
Local Performer

My mother and I have 2 separate accounts. She has her subscription and I have mine. The app keeps logging us both off of our account and logging it's self in each others accounts. Why is this happening?

 

 

Moderator Edit: Edited title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @Jenayestrada. 👋

I moved your post over to the Account space to keep the community tidy. 

Since this involves your personal account, a specialist from our User Support team will reach out to you via email to offer further assistance. Please keep an eye out for their email.

Thanks so much for your patience during this process! 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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5 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @Jenayestrada. 👋

I moved your post over to the Account space to keep the community tidy. 

Since this involves your personal account, a specialist from our User Support team will reach out to you via email to offer further assistance. Please keep an eye out for their email.

Thanks so much for your patience during this process! 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

dru_greer
Local Performer

I have this problem in my house as well, how do I fix it??

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AdamPandora
Moderator
Moderator

@dru_greer To clarify, does this happen when using a Roku device?

If not, could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Pricescobar
Local Performer

We are having this issue also. And it happens when we are using our iPhones and neither one of us logs out of Pandora. Then suddenly we’ll notice our song lists have changed and we are on each other’s accounts 😩 How do we solve this? 

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AdamPandora
Moderator
Moderator

@Pricescobar I recommend you both run through these troubleshooting steps on your devices: Troubleshooting for iOS Devices

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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