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Can't sign in.

grog108
Local Performer

I have a new phone. 

I go to pandora.com and there's no Login option. 

  Only,  Sign up. 

Thoughts anyone ?

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AdamPandora
Community Manager
Community Manager

@grog108 Nice to see you around the community.

You won't actually be able to stream Pandora through your mobile browser.

You will need to install the app in order to log into your account.

If you need me to send over some steps on how to install Pandora, let me know what the make and model of your new phone is. 


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)

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AdamPandora
Community Manager
Community Manager

@grog108 Nice to see you around the community.

You won't actually be able to stream Pandora through your mobile browser.

You will need to install the app in order to log into your account.

If you need me to send over some steps on how to install Pandora, let me know what the make and model of your new phone is. 


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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christypike
Local Performer

Can’t sign in either 

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AdamPandora
Community Manager
Community Manager

@christypike Could you tell me a bit more about what is happening? Are you having an issue with your email address and/or password not being accepted?

Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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JLD1
Local Performer

Yes when I left this area it was there-now I have to join something called community in order to listen to music-there is no explanation what this is

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AdamPandora
Community Manager
Community Manager

@JLD1 Could you tell me a bit more about what is happening? Are you unable to sign in to Pandora on a computer or on a device?

Are you unable to sign in because your email or password isn't getting accepted?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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Jmb55
Local Performer

It won't let me sign into my TV

I need help signing into my Pandora

It will not let me reset my password I want to reset my password

Moderator Edit: Merged comments

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MariaPandora
Moderator
Moderator

Hi @Jmb55 ,

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!