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Error Message: "Are you still listening?"

Lemonlookout
Local Performer

Is there a way to turn this off or extend it? I have it playing for guests at our condo and sometimes it turns off before they get there 

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Lemonlookout The "Are you still listening?" message appears when we detect that there has not been any interaction with the player for a while.

This is in place to avoid playing music to empty rooms and helps reduce our streaming costs. Since we pay full royalties on every song we play, having a timeout interval enables us to prevent streaming endlessly to unattended devices. Ultimately, it allows us to offer a free radio service and to maintain the current prices of our subscriptions.

When you encounter the timeout message, simply click or tap anywhere on the Pandora music player to continue listening.

To limit timeouts you can upgrade to Pandora Plus or Pandora Premium, which allow you to listen for longer periods without interruptions. Pandora Plus subscribers have longer timeout periods than free listeners, and Pandora Premium subscribers have longer timeout periods than Pandora Plus subscribers.

To learn more about the benefits of upgrading, visit this page.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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11 Replies

AdamPandora
Moderator
Moderator

@Lemonlookout The "Are you still listening?" message appears when we detect that there has not been any interaction with the player for a while.

This is in place to avoid playing music to empty rooms and helps reduce our streaming costs. Since we pay full royalties on every song we play, having a timeout interval enables us to prevent streaming endlessly to unattended devices. Ultimately, it allows us to offer a free radio service and to maintain the current prices of our subscriptions.

When you encounter the timeout message, simply click or tap anywhere on the Pandora music player to continue listening.

To limit timeouts you can upgrade to Pandora Plus or Pandora Premium, which allow you to listen for longer periods without interruptions. Pandora Plus subscribers have longer timeout periods than free listeners, and Pandora Premium subscribers have longer timeout periods than Pandora Plus subscribers.

To learn more about the benefits of upgrading, visit this page.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Ssaen_Nails
Local Performer

I love free Pandora radio, but after 4 hours the app will pause playing the music to ask if I am still listening. I am, or I was... I have to stop what I am doing at work to get the music playing again. Every time this happens my speaker loses the perfect connection it had and will start to skip. I wind up having to close out of the app completely and reboot for the speaker to work correctly again. It sets me back at work.

It was already answered in someone else's previous question that I can upgrade my account to plus or premium for longer music playing periods and less timeouts, but the answer didn't describe just how much longer the timeout will be for a plus or premium account.

I don't mind upgrading and paying a monthly fee, but I would like to know which subscription is right for me.

AdamPandora
Moderator
Moderator

@Ssaen_Nails Thanks for writing back and sharing your feedback about the timeout policy.

We actively test various approaches to better gauge whether or not we're playing to an empty room.

While Pandora Premium subscribers benefit from our longest period of uninterrupted listening, the only way to eliminate timeouts completely is by subscribing to Pandora for Business. This option is not an ideal solution for home use, as it involves a higher subscription fee that includes music licensing costs and must be played through special equipment.

If that still interests you, you can get more information about Pandora for Business through our partners at Mood Media.

For now, we've passed your thoughts along to our product team. We will keep them in mind as we re-evaluate the timeout policy.

Thanks again for writing!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Akara
Local Performer

I am a Pandora + member and lately after it plays one or two songs it ALWAYS asks if I am still listening.  It has never done this before. I have always been able to put it on for my son to go to sleep to and now I cant. Very frustrated and thinking of canceling.  Any ideas?

AdamPandora
Moderator
Moderator

@Akara Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of the error message you're seeing as well?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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dragonlipz
Underground

Hello

I have a plus account (and have been a subscriber for years) and this past week it has started posting this pause message again. I understand it doing it on free. But it hasn't been doing on plus for a while and just started doing so again. 

A am logged in properly but usually leave the browser open. I have a tablet that only plays pandora for me. So I wake up, start my music, then start working. I don't necessarily restart the browser even. So some days it goes 2 hours then asks. Others it goes most of the day then asks. At the end of the day (or if I'm leaving) I pause the music and don't leave it just going if I'm not here to listen.

This is a recent change from prior. And again I am and have been a subscriber for a long while. (Because I hate commercials) So something has been adjusted recently that is causing this to again occur on Plus accounts.

thanks

AdamPandora
Moderator
Moderator

@dragonlipz The next time this happens can you please grab a screenshot of the error that appears, and send that in a reply to this message?

Please also provide me with the date and time the message appears for you.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

dragonlipz
Underground

@AdamPandora 

Here's the image. Happened in the last hour. I was focused on a problem so didn't notice right when it sopped this time. But between 11:00-12:00CST 2021-09-08 and other system details are below.

Thanks

 

Google Chrome is up to date
Version 93.0.4577.63 (Official Build) (64-bit)
 
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
System SKU Surface_PRO_1

dragonlipz_0-1631120782309.png

 

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AdamPandora
Moderator
Moderator

Thanks for following up, @dragonlipz. 🤝

I've passed your feedback along to our engineering team.

Moving forward, I recommend making sure you close out your browser when you are done streaming Pandora.

Adam | Community Moderator

Let's share music in the Music + Podcasts

Reyg81
Local Performer

My pandora times out when I don't have pandora open on my screen how to fix it. Is it a setting or an actual issue please help.

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AdamPandora
Moderator
Moderator

@Reyg81 I moved your post over to this existing thread: Error Message: "Are you still listening?"

Check out the accepted solution for more information around the Timeout Message.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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