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Family member cant log in

kefolds
Local Performer

System won't take my mother's password and when she tries to reset password the system put up my daughter's account info.  We have gone over a year without any problems until today.  What am I missing?

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AlyssaPandora
Community Manager
Community Manager

Hey, @kefolds. 👋

Since this involves resetting the password, I've gone ahead and escalated this issue to our User Support team. Someone will reach out to you directly to offer further assistance.

Thanks for your patience! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite anthem by a female artist that inspires you?
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AlyssaPandora
Community Manager
Community Manager

Hey, @kefolds. 👋

Since this involves resetting the password, I've gone ahead and escalated this issue to our User Support team. Someone will reach out to you directly to offer further assistance.

Thanks for your patience! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's your favorite anthem by a female artist that inspires you?
Check out this month's newsletter: The Listener Lounge: March 2024
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