cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Family member cant log in

kefolds
Local Performer

System won't take my mother's password and when she tries to reset password the system put up my daughter's account info.  We have gone over a year without any problems until today.  What am I missing?

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hey, @kefolds. 👋

Since this involves resetting the password, I've gone ahead and escalated this issue to our User Support team. Someone will reach out to you directly to offer further assistance.

Thanks for your patience! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (04.09.24)

View solution in original post

0 Kudos
1 Reply

AlyssaPandora
Community Manager
Community Manager

Hey, @kefolds. 👋

Since this involves resetting the password, I've gone ahead and escalated this issue to our User Support team. Someone will reach out to you directly to offer further assistance.

Thanks for your patience! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (04.09.24)
0 Kudos